• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Ingeniero de Soporte Primer Nivel Job Opening In Sabana de Bogotá – Now Hiring ISOLUCIÓN S.A


Job description

En Isolución, empresa líder en desarrollo de software, estamos en búsqueda de un Ingeniero de Soporte de Primer Nivel para unirse a nuestro Contact Center.

Este rol es clave para brindar soporte técnico eficiente, resolver incidencias y garantizar la satisfacción de nuestros clientes.

Responsabilidades:

  • Recibir, registrar y gestionar solicitudes de clientes a través de diversos canales (teléfono, correo, chat, etc.).

  • Analizar, diagnosticar y resolver casos de primer nivel relacionados con el software y servicios de Isolución.

  • Realizar seguimiento a los casos reportados y garantizar su resolución dentro de los tiempos establecidos.

  • Gestionar el escalamiento adecuado de incidencias a los equipos de desarrollo o soporte avanzado cuando sea necesario.

  • Documentar soluciones y actualizar bases de conocimiento para mejorar procesos de soporte.

  • Brindar asesoría técnica básica a los usuarios y guiarlos en el uso correcto de las herramientas.

  • Mantener una comunicación clara y profesional con los clientes, asegurando una experiencia positiva.

Requisitos:

  • Técnico, tecnólogo, estudiante de últimos semestres o profesional en Ingeniería de Sistemas, Software, Industrial o carreras afines.

  • Experiencia comprobada en soporte técnico, servicio al cliente o roles similares.

  • Deseable conocimiento en sistemas CRM y herramientas de gestión de clientes.

  • Habilidades excepcionales de comunicación, negociación y atención al cliente.

  • Capacidad para analizar y resolver problemas técnicos de manera eficiente.

  • Actitud proactiva, orientación al detalle y capacidad de trabajo bajo presión.

Ofrecemos:

  • Contrato a término indefinido con prestaciones sociales.

  • Horario: Lunes a Viernes de 8:00 a.m. a 6:00 p.m.
  • Modalidad presencial (Oficinas en Bogotá, D.C.).

  • Oportunidades de crecimiento en un entorno dinámico y colaborativo.

¿Cumples con el perfil y te apasiona brindar soporte de calidad?
Envía tu currículum vitae al correo con el asunto:
Postulación Ingeniero de Soporte N1 - (Tu Nombre) .

Únete a Isolución y sé parte de un equipo comprometido con la excelencia en servicio al cliente

Tipo de puesto: Indefinido

Required Skill Profession

Other General


  • Job Details

Related Jobs

Ofertasynegocios hiring INGENIERO DE SOPORTE NIVEL 1 Job in Bogotá, Bogota, Colombia
Ofertasynegocios
Bogotá, Bogota, Colombia
Confidential hiring Ingeniero de Soporte de Aplicaciones Nivel 2 Job in Pereira, Risaralda, Colombia
Confidential
Pereira, Risaralda, Colombia
Confidential hiring (25025) Ingeniero de Soporte de Aplicaciones Nivel 2 Job in PEREIRA, Risaralda, Colombia
Confidential
PEREIRA, Risaralda, Colombia
RECURSO HUMANO POSITIVO hiring Soporte nivel 1 Job in Medellín, Antioquia, Colombia
RECURSO HUMANO POSITIVO
Medellín, Antioquia, Colombia
OMM COLOMBIA SAS hiring Técnico de Soporte Nivel I / Nivel II Job in bogota, Bogotá DC, Colombia
OMM COLOMBIA SAS
bogota, Bogotá DC, Colombia
OMM COLOMBIA hiring Técnico de Soporte Nivel I / Nivel II Job in Bogotá D.C., Bogotá DC, Colombia
OMM COLOMBIA
Bogotá D.C., Bogotá DC, Colombia
OMM COLOMBIA hiring Técnico de Soporte Nivel I / Nivel II Job in Bogotá, Bogotá, D.C., Colombia
OMM COLOMBIA
Bogotá, Bogotá, D.C., Colombia
IN Groupe hiring Ingeniero de Soporte Técnico - Mesa de Ayuda Nivel 1 Job in Bogotá, Bogotá, Distrito Capital, Colombia
IN Groupe
Bogotá, Bogotá, Distrito Capital, Colombia
Ofertasynegocios hiring Ingeniero de Soporte Job in Bogotá, Bogota, Colombia
Ofertasynegocios
Bogotá, Bogota, Colombia
Evaluarte Colombia hiring Ingeniero de Soporte Job in Bogotá, Bogotá, Distrito Capital, Colombia
Evaluarte Colombia
Bogotá, Bogotá, Distrito Capital, Colombia
Fundación Universitaria Área Andina hiring Ingeniero de soporte Job in Bogotá, Bogotá, Distrito Capital, Colombia
Fundación Universitaria Área Andina
Bogotá, Bogotá, Distrito Capital, Colombia
Cari AI hiring Ingeniero de soporte Job in Colombia
Cari AI
Colombia
LIWA S.A.S. hiring Ingeniero de Soporte Job in Fusagasugá, Cundinamarca, Colombia
LIWA S.A.S.
Fusagasugá, Cundinamarca, Colombia
Analitica SAS hiring Ingeniero de Soporte Job in Bogotá, Bogotá D.C., Colombia
Analitica SAS
Bogotá, Bogotá D.C., Colombia
Golder Associates hiring Ingeniero de Soporte Job in Sabana de Bogotá, Cundinamarca, Colombia
Golder Associates
Sabana de Bogotá, Cundinamarca, Colombia
Golder Associates hiring Ingeniero de Soporte Job in Villavicencio, Departamento del Meta, Colombia
Golder Associates
Villavicencio, Departamento del Meta, Colombia
WSP en Colombia hiring Ingeniero de Soporte Job in Colombia
WSP en Colombia
Colombia
Atento hiring Ingeniero de soporte Job in Bogotá, Bogotá D.C., Colombia
Atento
Bogotá, Bogotá D.C., Colombia
Fundación Universitaria Área Andina hiring Ingeniero de soporte Job in Bogotá, Bogotá, D.C., Colombia
Fundación Universitaria Área Andina
Bogotá, Bogotá, D.C., Colombia
Periferia IT Group hiring Analista de Soporte Nivel 1 Job in Bogotá, Bogotá D.C., Colombia
Periferia IT Group
Bogotá, Bogotá D.C., Colombia
Periferia IT Group hiring analista de soporte nivel 1 Job in Bogotá, Bogotá D.C., Colombia
Periferia IT Group
Bogotá, Bogotá D.C., Colombia
Periferia IT Group hiring Analista de Soporte Nivel 2 Job in Bogotá, Bogotá D.C., Colombia
Periferia IT Group
Bogotá, Bogotá D.C., Colombia
Infodec - Growth & Profit Solutions hiring Analista de Soporte Nivel 1 Job in Santiago de Cali, Valle del Cauca, Colombia
Infodec - Growth & Profit Solutions
Santiago de Cali, Valle del Cauca, Colombia
Inovait SAS hiring Agente de Soporte Nivel 1 Job in Bogotá, Bogotá D.C., Colombia
Inovait SAS
Bogotá, Bogotá D.C., Colombia
SUPPLAIS DE COLOMBIA S.A.S. hiring tecnico de soporte nivel 1.5 Job in Sabana de Bogotá, Cundinamarca, Colombia
SUPPLAIS DE COLOMBIA S.A.S.
Sabana de Bogotá, Cundinamarca, Colombia
Arcos BPO SAS hiring Auxiliar de Soporte Nivel 1 Job in Sabana de Bogotá, Cundinamarca, Colombia
Arcos BPO SAS
Sabana de Bogotá, Cundinamarca, Colombia
OMM COLOMBIA SAS hiring Técnico de Soporte Nivel I Job in Bogotá, Bogotá D.C., Colombia
OMM COLOMBIA SAS
Bogotá, Bogotá D.C., Colombia
ITS hiring Ingeniero Nivel I Job in Bogotá, Bogotá D.C., Colombia
ITS
Bogotá, Bogotá D.C., Colombia
Ofertasynegocios hiring AGENTE SOPORTE NIVEL I Job in Bogotá, Bogota, Colombia
Ofertasynegocios
Bogotá, Bogota, Colombia
Axity hiring Analista Soporte Nivel 2 Job in Bogotá, Bogota, Colombia
Axity
Bogotá, Bogota, Colombia
Axity hiring Analista Soporte Nivel 2 Job in Sabana de Bogotá, Cundinamarca, Colombia
Axity
Sabana de Bogotá, Cundinamarca, Colombia
Axity hiring Analista Soporte Nivel 2 Job in Bogotá, Bogotá D.C., Colombia
Axity
Bogotá, Bogotá D.C., Colombia

Unlock Your Ingeniero de Potential: Insight & Career Growth Guide


Real-time Ingeniero de Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Ingeniero de in Sabana de Bogotá, Colombia, highlighting market share and opportunities for professionals in Ingeniero de roles.

77225 Jobs in Colombia
77225
27849 Jobs in Sabana De Bogotá
27849
Download Ingeniero De Jobs Trends in Sabana De Bogotá and Colombia

Are You Looking for Ingeniero de Soporte Primer Nivel Job?

Great news! is currently hiring and seeking a Ingeniero de Soporte Primer Nivel to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ISOLUCIÓN S.A adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Ingeniero de Soporte Primer Nivel Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sabana de Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Ingeniero de Soporte Primer Nivel?

Key qualifications for Ingeniero de Soporte Primer Nivel typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Ingeniero de Soporte Primer Nivel?

To improve your chances of getting hired for Ingeniero de Soporte Primer Nivel, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Ingeniero de Soporte Primer Nivel Job Success

ISOLUCIÓN S.A interview tips for Ingeniero de Soporte Primer Nivel

Here are some tips to help you prepare for and ace your Ingeniero de Soporte Primer Nivel job interview:

Before the Interview:

Research: Learn about the ISOLUCIÓN S.A's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Ingeniero de Soporte Primer Nivel interview at ISOLUCIÓN S.A, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ISOLUCIÓN S.A's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Ingeniero de Soporte Primer Nivel Positions

Setting up job alerts for Ingeniero de Soporte Primer Nivel is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!