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Urgent! Infrastructure Support Specialist- OP01897 Position in WorkFromHome - Dev.Pro

Infrastructure Support Specialist OP01897



Job description

Infrastructure Support Specialist- OP01897

Dev.Pro Bogota, D.C., Capital District, Colombia

Overview

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure.

Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel.

You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

This role is remote-friendly for candidates in Brazil, Argentina or Colombia.

Submit your CV in English.

What’s in it for you

  • Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
  • Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
  • Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

Is that you?

  • 2+ years of IT support and incident management experience
  • Hands-on experience troubleshooting hardware, systems, applications, and networks
  • Linux and Windows administration skills
  • Experience with monitoring and alerting tools (LogicMonitor, Datadog)
  • Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS)
  • Intermediate+ English level (verbal and written)
  • Excellent communication, collaboration, and documentation skills
  • Flexibility and adaptability in a 24/7 support environment
  • Ability to follow processes consistently
  • Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
  • Analytical mindset and logical approach to troubleshooting

Desirable

  • Familiarity with Prometheus, Grafana, and PagerDuty
  • Experience with Jira and Confluence
  • Experience with MongoDB and container management tools (k8s, Docker)
  • Understanding of cloud-based infrastructure principles

Key Responsibilities

  • Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
  • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
  • Monitor system health and performance using DataDog and LogicMonitor
  • Configure and maintain DataDog monitors, dashboards, and alerts
  • Suggest improvements to application performance and reliability based on analysis
  • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Working at Dev.Pro

Dev.Pro is a global company that's been building software since 2011.

We value fairness, high standards, openness, and inclusivity for everyone — no matter your background.

We are 99.9% remote — you can work from anywhere in the world.

We offer 30 paid days off per year, 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events.

Partially covered health insurance after probation, plus a wellness bonus after 6 months.

We pay in U.S. dollars and cover all approved overtime.

Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events.

Next steps

Submit a CV in English — Intro call with a Recruiter — Interview — Offer

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Required Skill Profession

Redes Y Sistemas



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