Job Description - Senior Network Infrastructure Specialist (24000276)Senior Network Infrastructure Specialist
-
(
24000276
)WSPWSP is a global leader in engineering and professional services
.
We pride ourselves on delivering innovative solutions to our clients and
maintaining
a robust IT operation to support our employees worldwide.
WSPs vast global network is today
comprised
of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.POSITION SUMMARYTo ensure the efficient operation of
WSPs
internal
Network
services
, we are
seeking
a talented and
experienced
Senior
Network
Infrastructure
Specialist
.
Th
is role
will
report to
the
Global Manager of
Network
Infrastructure
.As
Senior
Network
Infrastructure
Specialist
your primary focus will be
to
maintain
the integrity of the
deployed
asset data
,
document
how it is deployed,
proactively
evaluate
how it is
operating
, and
dev
elop plans
to
optimize
the environment.MAIN
RE
S
PONSIBILITIESWorking on
highly complex
matters and assignments of large scope, impact, and importance.Working with professionals and management to
identify
opportunities for improvements in people, processes, and technology.Leading team members on the development of methods, techniques, and various analytical approaches.Guiding team members to solve significant problems/issues.Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels.Establishing &
maintaining
standards, processes & procedures relating to the operation of all aspects of the services.Remain
ing
current in the knowledge and use of technology
to
provide recommendations for improving the consistency and cost effectiveness of the services.Ensuring that
appropriate documentation
is available
a
nd
accurate
.Develop,
monitor
, and manage metrics and KPIs to proactively assess
infrastructure
performance and
capacity
.Creat
ing
, execut
ing
, and manag
ing
repeatable routines that proactively
identify
improvements.Conduct
ing
regular scheduled
capacity
planning/management activities.Develop
ing
and implement
ing
plans to proactive
ly
remediate identified performance, health, or
capacity
issues.Audit
ing
for standards compliance
.Supporting activities for
IT regulations and
compliance
.Enhanc
ing
and enforc
ing
service transition processes that protect the stability of network operations.Planning for the execution of b
usiness continuity
test
ing
, reporting
, and gap resolution.Supporting p
roblem management
to resolve recurring issues.Support the IT budget process by providing input and direction as it relates to infrastructure and services.Manage the life
cy
cle of infrastructure hardware components, software, licenses, and support subscriptions.Own &
maintain
the integrity of the
network
asset data across all IT platforms.Evaluating
and improving
the
effectiveness of operational monitoring
.ACADEMIC AND EXPERIENCE REQUIREMENTSThe ideal candidate would meet all, or most of the below criteria:Bachelor’s degree in information technology, Computer Science, Engineering, or related field.At least
6-8
years relevant and practical experience
in a
Network
operations role
.Extensive in-depth knowledge of
Network
services and infrastructure.Vendor certifications not a requirement, proven practical experience preferred.Experience working in large/global enterprise IT with multiple distributed branch/campus sites.Experience of working within ITIL aligned Service Management organisation.Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter
Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.Experience in managing networks that encompass the following technologies is
advantageous
:Software-Defined-WAN (preferably Aruba/Silver Peak)Cloud Networking (preferably Microsoft Azure)Cloud-based Internet Security (preferably Zscaler Internet Access)Unified Communications (preferably Microsoft Teams)Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)Multi-vendor LAN switching (preferably Cisco and Aruba)Multi-vendor wireless LAN (preferably Cisco and Aruba)Next Generation Perimeter
firewall
technologies (preferably Palo Alto)Application Delivery Controllers & Load Balancing (preferably F5 Networks)Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)Experience in Network Automation and DevOps practices is highly desirable.SKILLS/ COMPETENCIES/ OTHER REQUIREMENTSExcellent written and spoken
English.Excellent interpersonal and communication skills, able to interact with all layers of management.Ability to work
with minimal supervision
and
little
to no instructions.Strong leadership and coaching skills.Strong organizational and project management skills, with excellent documentation abilities.Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to
identified
problems.Demonstrated experience in
understanding and
demonstrating
compliance with information security
requirements.Knowledge and experience in performing information security practices in the management and delivery of infrastructure and
operations.Primary Location
Primary Location
ColombiaOther Locations
Other Locations
Chile, Brazil, Peru, Panama, Argentina, Trinidad and Tobago
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