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Urgent! Infrastructure and Network Analyst Job Opening In Lengupá – Now Hiring STEFANINI LATAM

Infrastructure and Network Analyst



Job description

Workplace: Miraflores Miraflores

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

¡Seguro no te quieres quedar fuera! Buscamos el mejor talento para la posición de Analista de Networking Junior

  • Atiende las configuraciones estándar para los servicios Corporativos de fibra a nivel de router y firewall.

  • Atiende otras configuraciones de equipos que forman parte de los servicios Corporativos contratados por el CLIENTE.

  • Hace descartes técnicos (a través de consola remota) del equipo router (CPE) de los clientes Corporativos con servicio de fibra.

  • Atiende vía llamada telefónica (o por cualquier otro canal autorizado por CLARO), incidencias, solicitudes o informaciones sobre el servicio que el cliente ha contratado a CLARO.

  • Registra los tickets de averías y los reclamos regulados (según normativa de OSIPTEL y procedimientos definidos por CLARO) para los servicios Corporativos.

  • Crea un registro (tipificación) de la atención que ha realizado, la cual no necesariamente se sustenta en un ticket.

  • Hace descartes y registra los tickets para la atención de Averías Móviles y Masivas Móviles para clientes TOP.

  • Valida con el cliente que se haya solucionado el problema registrado en los tickets de averías, con la finalidad de cerrar los reclamos regulados de manera oportuna (a las 24 horas de haber sido generado).

  • Hace el monitoreo de las alarmas de Control de Fraude y las atiende según procedimiento de CLARO: llama al cliente, informa y gestiona con área administrativa acciones de control.

  • Atiende correos de clientes internos de CLARO: otras áreas de CLARO o personal CLARO responsable del servicio.

  • Realiza gestiones administrativas relacionadas con temas técnicos del cliente (Gestión de DNS, validación de mantenimientos, etc.).

  • Egresado o estudiante del ultimo ciclo de la carrera de Redes e informática
  • Experiencia de 1 año en el cargo o posiciones similares.

Creer para co-crear

¿Buscas un lugar donde tus ideas brillen?

Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos.

Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

¡Ven y construyamos juntos un futuro mejor!

#J-18808-Ljbffr


Required Skill Profession

Redes Y Sistemas, Servicios Profesionales/consultoría



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    Unlock Your Infrastructure and Potential: Insight & Career Growth Guide


  • Real-time Infrastructure and Jobs Trends in Lengupá, Colombia (Graphical Representation)

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