About Us
SMS Datacenter is a growing IT MSP for Managed Services, Colocation, Networking, Private Managed Cloud, and Help Desk.
We are a team of engineers and technicians who tackle new projects, challenges, and issues every day, supporting users' workstations, infrastructures, and networks so they can focus on succeeding in their own jobs.
If you enjoy intense days of helping users and working with fellow IT professionals to solve problems and create long-term solutions, then apply to join the team
The Role
We are looking for the right
IT Project Manager
to join our project management team.
You should be deeply experienced with managing customers' systems and networking projects from initiation to close, from gathering requirements in pre-sales calls to ensuring implementation of designed solutions.
You will simultaneously manage multiple small and medium IT projects, coordinating individuals on different technical teams.
This is a long-term remote position which requires outstanding English and supports UTC–7 business hours.
What You'll Do
- Take responsibility for assigned projects, actively driving them to completion within each project's constraints and resolving problems
- Effectively manage, monitor, and document project constraints including scope, time, resources, risks, and quality
- Manage project lifecycles, communicate status and roadblocks promptly, ensure all project resources are meeting deadlines, and complete projects to internal and customer requirements
- Create, update, and close projects and tasks within the project management tool, adding new status and details daily
- Learn and understand all products sold and supported
- Analyze customers' networking and infrastructure with engineering teams, recommending solutions to IT inefficiencies and weaknesses
- Coordinate and lead needed meetings with customers, engineers, managers, sales, and/or other stakeholders to advance projects and tasks towards completion
- Understand and answer technical questions during customer status meetings
- Ensure efficiency and thoroughness in meetings
- Take on other tasks and responsibilities as needed
Requirements
- 6+ years of IT project management experience, leading numerous successful implementations involving infrastructure, data centers, networking, and desktops
- Excellent English written and verbal communication (C1/C2 minimum, bilingual fluency preferred)
- A background in network, systems, or sales engineering (Preferred)
- Extreme ownership and accountability for bringing projects to the finish line
- Strong ability to organize and manage yourself and project resources
- Attention to detail and quality assurance
- Knowledge of project management frameworks and best practices
Preferred Experience With
- Wireless x), TCP/IP, Layer 2 (VLAN), and Layer 3/4 filtering
- Managed infrastructure, physical and virtual server architecture, VMWare / virtualization / VDI
- Desktop support and service desk
- Cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption, EDR)
- VoIP / SIP migration
- Colocation, data centers, cabling