Job Title
Implementation Engineer
In this role you'll:
Implementation Management:
- Assist with the overall implementation project planning
- Assure that project milestones are met
- Identify risks and ensure relevant reporting to line organization
Implementation Activities:
- Be the subject matter expert for implementation projects and ad-hoc requests pertaining to the Cytric Easy system build
- Take ownership of all deliverables assigned to an implementation project and commit to maintaining a professional and efficient performance in completing system configuration tasks within the defined scope
- Gain a professional knowledge of the Cytric product portfolio and commit to ongoing learning and ownership of all new release features
- Contribute to company-wide initiatives to manage maintenance and servicing for the global customer portfolio
- Communicate professionally and collaboratively with all third-party vendors aligned to customer projects while owning the technical expertise of implementations
- Contribute to ad-hoc mini-projects for existing and new customers on request related to system migrations and new feature activations
- Commitment to rigorous, self-paced, and continuous upskilling on the evolving cytric portfolio
Quality:
- Ensure high quality of deliverables
- Ensure efficiency of proposed solutions
- Ensure compliance with industry standards and corporate strategies
- Support and document the industrialization of implementation processes within the team
About the ideal candidate:
- Preferred University Degree and/or professional certification in IT, Business, or related field
- 3+ years preferred Project and/or Implementation Management experience working with SaaS products
- 3+ years preferred professional experience working in the Travel Industry
- Fluent in spoken English with proficient writing skills
- Comfortable in a customer-facing role with the ability to communicate in a proficient and professional manner
- Ability to build long-term relationships and collaborate inter-departmentally
- Exceptional organizational and time management skills
- Accountability and high level of autonomy
- Communicate with respect and operate with integrity
Application process:
The application process is easy and fast.
Create manually your candidate profile or uploading your CV/Resumé.
What we can offer you
A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
LI-AM2024
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.