Work schedule:
Monday to Friday, 8:00 a.m. – 5:00 p.m. (Colombian time)
Location:
TV 23 #97, Bogotá
Modality:
100% On-site
Experience:
- Bachelor's degree in Information Systems, Computer Science or a related work experience performing system administrator responsibilities
- 5 years experience in Identity and Access Management
- 3 years experience with Oracle Identity Manager, Sailpoint Identity Security Cloud or other Identity Management solutions (Technical or Operational)
- 4 years experience working on an Operations Team
- 3+ years working with end-users to complete requests and troubleshoot incidents
Required Skills
- Experience with Identity and Access Management solutions (OIM, SailPoint IdentityIQ, etc)
- Experience developing and improving Metrics and KPIs
- Strong understanding and experience integrating Identity Governance Solutions with Applications and other systems
- Solid understanding of Windows AD, Azure, Windows Exchange, O365, Web Services, UNIX, RACF and ACF2
- A good understanding of databases, application integration and connectors
- Experience implementing Role Based Access Controls (RBAC)
- Strong interpersonal, analytical, problem-solving, prioritization, decision-making, and conflict resolution skills
- Proficient in IAM standards and practices
- Strong initiative; self-starter; self-directed; ability to multi-task
- Strong Customer Service, communication (written and verbal), and interpersonal skills
- Manage incident tickets related to IAM issues
- oThis includes resolving user issues where the loss of access occurs, severity problem tickets, and standard user issues.
Major Responsibilities:
- Effectively manage Service Now queue(s) and meet SLAs
- Monitor any related mailboxes for user inquiries or requests.
- Effectively Monitor and Support the IAM system
- Manage Escalations as needed
- Continually enhance processes, and procedures to remove inefficiencies from the process
- Communicate and escalate any issues where clarity is needed with team leadership
- Document and update knowledge base articles to ensure all processes are standardized and kept up to date
- Manage audit-related activities
- Manage incident tickets related to IAM issues
- oThis includes resolving user issues where the loss of access occurs, severity problem tickets, and standard user issues
- Work closely with the engineering team to advise on common problems and routine processes that need to be resolved
- Ability to handle multiple tasks and work independently as well as in a team
- Ability to learn and manage other IAM related Operational activities as they arise
- Understand global processes
- Ability to understand the business need and translate into IAM requirements