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Urgent! ICT Engineer (800345) Job Opening In Bogotá Distrito Capital – Now Hiring International Committee of the Red Cross - ICRC



Job description

Overview

The International Committee of the Red Cross (ICRC) seeks an ICT Engineer to manage and organize ICT systems and services within their Area of Responsibility (AoR).

The ICT Engineer supports the ICT Coordinator in the design, installation, and management of ICT infrastructure and ICT services.

Accountabilities & Functional Responsibilities

ICT Support Services

  • Ensure the implementation, maintenance, and monitoring of the ICRC's communication infrastructure in accordance with institutional guidelines, policies, and local specifics.

  • Ensure installations and maintenance follow ICRC procedures and guidelines.

  • Follow up on assignments to new arrivals and receipt of ICT materials from departing colleagues.

  • Brief end-users on standard computer systems, provide technical advice and assistance with IT equipment, and provide remote support when needed.

  • Organize and follow up on first level support to users and other workplace services.

  • Follow up management of incidents and escalate to specialist level 2 or 3 support as needed.

  • Follow up management of requests and escalation of such requests to specialist level 2 or 3 support.

  • Organize and perform monitoring of ICT facilities and report malfunctions promptly.

  • Manage day-to-day ICT services at the sub-delegation and sub-sites, ensuring good communication with line management and users.

  • Improve and coordinate with the region and other engineers to resolve complex issues for sustainable resolutions.

  • Propose and implement new ICT service solutions.

  • Ensure staff reach appropriate levels of knowledge by designing and supporting relevant training plans focused on information security and cybersecurity imperatives.

  • Support ICT Transformative initiatives in relation to the ICT hierarchy and other services.

  • Support routine reporting of ICT activities to improve visibility and business continuity.

Implementation, Maintenance and Operation of ICT Infrastructures

  • Lead and/or participate in installation of new ICT infrastructures and maintenance of existing ones within the AoR.

  • Follow up ICT projects in the defined AoR, in coordination with the ICT Coordinator/Head of Region and other services.

  • Organize and supervise information technology, radio communication, telecommunication, and satellite equipment support to provide a high level of service.

  • Maintain telecom and computer networks in optimum performance according to setups, policies, and contingencies.

  • Contribute to technical documentation with routine revisions in line with infrastructure evolution.

  • Ensure technology consistency between all sites.

  • Update delegation technology documentation to align with institutional standards.

  • Increase internal control over the quality of the ICT team’s work.

  • Follow up on projects with a standardized local technology architecture framework for repeatable project approaches.

  • Strengthen leadership in implementing new technologies available at ICRC.

  • Align with Telecom L3 deliverables.

ICT Administration And Logistics Responsibilities

  • Ensure proper management of ICT equipment including telecom and routine inventory updates.

  • Provide inputs related to Infrastructure and Telecom to the ICT Coordinator for annual budgeting.

  • Manage inventory by monitoring databases and performing monthly physical checks with stock status reporting.

  • Allocate equipment efficiently according to user needs and ICRC policies.

  • Track equipment assignments, shipments, and shipments to/from other ICRC sites.

  • Order parts, equipment, and tools locally or in Geneva in accordance with procedures and in collaboration with administration and logistics.

  • Coordinate with suppliers and service providers per local procedures.

What We Offer

  • Location: Bogotá
  • Type of contract: Open-ended contract (Colombian labor legislation)
  • Legal benefits: Health, pension, ARL and compensation fund affiliations
  • Additional benefits: eyeglasses assistance every two years, coverage for medical expenses not covered by EPS, mental health and wellness support
  • Salary: as per ICRC salary table
  • Support for academic studies, languages and professional development
  • Activity rate: 100%
  • International savings financed by the organization: 11.5% of monthly salary
  • 20 working days of vacation
  • Start contract: as soon as possible

Our Values

  • Impact, collaboration, respect, and compassion are valued.

    Candidates who demonstrate these behaviors are sought.

    More information at the ICRC values page.

Reports to

ICT Coordinator

People Management Responsibilities

No

Scope & Impact

  • ICT workplace services
  • Second- and third-level user support
  • Geographical remit: local, country and/or regional level

Relationships

  • Internally: interacts with delegation management and employees; externally: interacts with local suppliers and ICT departments of other organizations

Certifications / Education Required

  • Post-graduate degree in Telecommunications, electronics, computer science, or related field
  • ICT management certification (ITIL)
  • Certification in project management is an asset
  • Deep knowledge of ICT technical layers: LAN, WAN, Servers, Unified Communications, Satphones, Radio, Satellite Connectivity, and Workplace services
  • Understanding ICT Administrative layer: Documentation, Inventory Management, etc.

  • Ability to work in a team and organize ICT team functions
  • Proven ability to train others on ICT procedures and standards
  • Knowledge of financial, supply chain and other ICT processes is a plus
  • Understanding cybersecurity, transformative initiatives, information management is a plus
  • Excellent command of English; additional languages are an asset

Professional Experience Required

  • 5-6 years’ experience in ICT Service catalogue areas (e.g., workplace services, telecommunications, IT, ServiceDesk, etc.)

Language

  • English
  • Spanish

Competencies

  • Test Management
  • Component Integration
  • Information Security Management
  • Functional support
  • Problem Management (ICT)

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology
  • Industries: Non-profit Organizations

Referrals and job alerts are standard features of the platform and do not reflect on the status of the role.

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Required Skill Profession

Desarrollo De Software



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