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Colombia Jobs Expertini

Helpdesk Support Specialist Job Opening In WorkFromHome – Now Hiring Lean Solutions Group


Job description

Company Overview

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia.

We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors.

Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth.

Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting‑edge developments in multiple industries.

We are seeking a Helpdesk Support Specialist (Level 1) to provide first‑line technical and operational support for our client’s IT team.

This role will handle SOP‑driven tasks such as user administration, onboarding/offboarding, and password resets, while ensuring accurate documentation and timely ticket resolution.

The position will play a key role in maintaining smooth daily operations and supporting the team during major platform rollouts.

Position Title: Helpdesk Support Specialist (Level 1)

Location: Remote (LATAM)

Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST/CST

What you will be doing

  • Provide Level 1 helpdesk support to internal staff.

  • Onboarding/offboarding (account creation, role changes, terminations).

  • Password resets.

  • User administration across Active Directory, file shares, VPN, and other applications.

  • Reviewing logs, checking alerts, restarting processes, or manual pushes.

  • Some SQL scripting.

  • Report generation and maintenance, including data prep and list management.

  • Assist with application deployments and server health checks.

  • Troubleshoot service warnings (e.g., TLS configuration) and document solutions.

  • Supporting EDI and API transactions (Good to have).

  • Data migration support (locations, contacts, carriers) and helping users when expected data is missing or changed (Good to have).

  • Some PowerShell scripting (Good to have).

Requirements & Qualifications

To excel in this role, you should possess:

Main Skills:
  • 2+ years of IT or Helpdesk experience preferred.

  • Familiarity with Windows operating systems and standard troubleshooting practices.

  • Experience with ticketing systems for logging, tracking, and managing incidents.

  • Basic understanding of Active Directory, VPN, and file share permissions.

  • Strong English communication skills (B2+), both verbal and written.

  • Ability to follow SOPs accurately and elevate appropriately when needed.

  • Detail‑oriented with strong documentation skills.

Good to Have:
  • Exposure to basic SQL or PowerShell scripting.

  • Understanding of API and/or EDI concepts (training can be provided).

  • Experience with report maintenance and basic data management.

Soft Skills:
  • Strong interpersonal and communication skills.

  • Dependable, self‑motivated, and service‑oriented.

  • Comfortable working independently and as part of a distributed team.

  • Willingness to grow and take on new challenges.

Why you will love Lean Tech

  • Join a powerful tech workforce and help us change the world through technology.

  • Professional development opportunities with international customers.

  • Collaborative work environment.

  • Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization.

Your skills will be honed, and your contributions will play a vital role in our continued success.

Lean Tech is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Helpdesk Support Potential: Insight & Career Growth Guide


Real-time Helpdesk Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Helpdesk Support roles.

8424 Jobs in Colombia
8424
7079 Jobs in Workfromhome
7079
Download Helpdesk Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Helpdesk Support Specialist Job?

Great news! is currently hiring and seeking a Helpdesk Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lean Solutions Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Helpdesk Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Helpdesk Support Specialist?

Key qualifications for Helpdesk Support Specialist typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Helpdesk Support Specialist?

To improve your chances of getting hired for Helpdesk Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Helpdesk Support Specialist Job Success

Lean Solutions Group interview tips for Helpdesk Support Specialist

Here are some tips to help you prepare for and ace your Helpdesk Support Specialist job interview:

Before the Interview:

Research: Learn about the Lean Solutions Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk Support Specialist interview at Lean Solutions Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lean Solutions Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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