Job Description: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center
Interacts with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Complexity & Problem Solving:
Learns routine assignments of limited scope and complexity.
Follows practices and procedures to solve standard or routine problems.
Autonomy & Supervision:
Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.
Work is typically reviewed in detail at frequent intervals for accuracy.
Communication & Influence:
Builds stable internal working relationships.
Communicates and seeks guidance/feedback regularly from more senior members of the team.
Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline.
Explains facts, policies, and practices related to discipline.
Knowledge & Experience:
Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.
Has conceptual knowledge of theories, principles, and practices within discipline and industry.