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Help Desk L1 Job Opening In Bogotá – Now Hiring Stefanini Group


Job description

Sé parte de Stefanini

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Responsabilidades y atribuciones:

  • Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.

  • Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.

  • Instalar, configurar y mantener aplicaciones de software y sistemas operativos.

  • Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.

  • Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
  • Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.

  • Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.

Requisitos y competencias:

  • Experiencia como analista de mesa de ayuda o puesto similar.

  • Conocimiento de los sistemas operativos Windows y Microsoft Office Suite.

  • Soporte de aplicaciones N1
  • Conocimientos en manejo de SQL Server
  • Habilidades de comunicación y resolución de problemas.

  • Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.

  • Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.

  • Deseable certificación ITIL V3 o superior.

    (No excluyente).

Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Bogotá, Colombia, highlighting market share and opportunities for professionals in Help Desk roles.

687 Jobs in Colombia
687
100 Jobs in Bogotá
100
Download Help Desk Jobs Trends in Bogotá and Colombia

Are You Looking for Help Desk L1 Job?

Great news! is currently hiring and seeking a Help Desk L1 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stefanini Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Help Desk L1 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk L1?

Key qualifications for Help Desk L1 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk L1?

To improve your chances of getting hired for Help Desk L1, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk L1 Job Success

Stefanini Group interview tips for Help Desk L1

Here are some tips to help you prepare for and ace your Help Desk L1 job interview:

Before the Interview:

Research: Learn about the Stefanini Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk L1 interview at Stefanini Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stefanini Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Help Desk L1 Positions

Setting up job alerts for Help Desk L1 is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!