Help Desk Analyst Semisenior – GIGA IT
GIGA IT is looking for a new Help Desk Analyst Semisenior to join our multicultural team located in Bogotá, D.C., Colombia.
Summary
As a Help Desk Analyst Semisenior you will provide rapid managed connectivity solutions specialized in reliable internet connectivity for a growing client base.
What You’ll Do
- Experience in managed services support.
- Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, Wi‑Fi networks.
- Knowledge of network protocols, VLANs, QoS, and VPNs.
- Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc.
is required.
- Ability to follow methodical troubleshooting procedures and perform diagnostics.
- In‑depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies.
- Proficiency in network design and implementation.
- Strong analytical skills to diagnose and improve network performance.
- Ability to collaborate and communicate effectively with support teams, external partners, and customers.
- Excellent communication and customer service skills.
We’ll Expect You To Have
- At least 3 years of experience as a VoIP network specialist/engineer.
- Technical support skills for computer equipment and users.
- Motivated, proactive individual with excellent written and spoken English (will deal directly with clients).
- A team player with a customer focus and, above all, a problem solver.
- A strong desire to learn and continuously improve.
- High level of trust and integrity.
- Attention to detail.
- Ability to work independently and in a team.
- Advanced English.
What We Offer
- An exciting growth journey and a never‑ending ambition to develop as a company.
- A friendly, supportive and humble working culture where the team always comes first.
- Opportunities for professional development and personal growth.
- Passionate, high‑performing and genuine colleagues.
- We care about the important things: results and well‑being.
- Referral program: enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired.
- 15 business days PTO and flexible program.
- Local holidays.
- Remote work (temporarily).
- Notebook.
- Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
- To be agreed.
About GIGA IT
We believe that our differential value lies in our human capital, building a long‑lasting relationship beyond mere deliverables.
You will be part of a Latin American company with expert teams that can enrich your knowledge.
Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world.
Our core values are: Trustworthy, Adaptable, Passionate, and Committed.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
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