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Urgent! Help Desk Analyst Semisenior Job Opening In Bogotá – Now Hiring Grupo Giga

Help Desk Analyst Semisenior



Job description

Summary

We are looking for a new GIGAnte to join our team as a Help Desk Analyst Semisenior.

Where you will have the opportunity to be part of a multicultural team, providing rapidly growing managed connectivity solutions, specializing in providing reliable internet.

What You’ll Do

  • Experience in managed services support
  • Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and Wi‑Fi networks
  • Knowledge of network protocols, VLANs, QoS, and VPNs
  • Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc.

    is required
  • Ability to follow methodical troubleshooting procedures and perform diagnostics
  • In‑depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies
  • Proficiency in network design and implementation
  • Strong analytical skills to diagnose and improve network performance
  • Ability to collaborate and communicate effectively with support teams, external partners, and customers
  • Excellent communication and customer service skills

We’ll Expect You To Have

  • At least 3 years of experience as a VoIP network specialist/engineer
  • Technical support skills for computer equipment and users
  • Must be a motivated and proactive individual with excellent written and spoken English (will deal directly with clients).

  • A team player with a customer focus and, above all, a problem solver.

  • A strong desire to learn and continuously improve.

  • High level of trust and integrity.

  • Attention to detail.

  • Ability to work independently and in a team.

  • Advanced English

What we offer


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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