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Urgent! Help Desk Analyst L2 Job Opening In WorkFromHome – Now Hiring STEFANINI LATAM



Job description

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

  • Brindar soporte técnico de segundo nivel a los usuarios finales por teams, correo electrónico o en persona.

  • Solucionar y resolver problemas de software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.

  • Ayudar con las actualizaciones e instalaciones del sistema, incluidas las actualizaciones y parches de software.

  • Documentar y realizar un seguimiento de todas las solicitudes de soporte y resoluciones en el sistema de tickets.

  • Escalar problemas complejos a los equipos o proveedores de TI apropiados para una mayor investigación y resolución.

  • Colaborar con otros equipos de TI para garantizar una resolución de problemas oportuna y eficaz.

  • Proporcionar capacitación y orientación a los usuarios finales sobre cuestiones técnicas básicas y mejores prácticas.

  • Mantener el conocimiento de las tendencias y avances tecnológicos actuales para brindar soporte actualizado a los usuarios finales.

  • Participar en la rotación de guardia para recibir soporte fuera del horario de atención según sea necesario.

  • Mínimo de 2 años de experiencia en una función de mesa de ayuda o soporte técnico.

  • Fuerte conocimiento de los sistemas operativos Windows y Microsoft Office Suite.

  • Familiaridad con la resolución de problemas de software y conceptos básicos de redes.

  • Excelentes habilidades analíticas y de resolución de problemas.

  • Fuertes habilidades de comunicación y servicio al cliente.

  • Capacidad para trabajar de forma independiente y priorizar tareas en un entorno acelerado.

  • Las certificaciones de TI (por ejemplo, CompTIA A+, Microsoft Certified Professional) son una ventaja

Creer para co-crear

¿Buscas un lugar donde tus ideas brillen?

Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos.

Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

¡Ven y construyamos juntos un futuro mejor!

#J-18808-Ljbffr


Required Skill Profession

Inteligencia Empresarial Y Análisis



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


  • Real-time Help Desk Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 687 jobs in Colombia and 505 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Help Desk Analyst L2 Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at STEFANINI LATAM adheres to the cultural norms as outlined by Expertini.

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    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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    STEFANINI LATAM interview tips for Help Desk Analyst L2

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    Before the Interview:
    • Research: Learn about the STEFANINI LATAM's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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