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Urgent! Help Desk Analyst L1 Job Opening In Bogotá – Now Hiring Stefanini Latam

Help Desk Analyst L1



Job description

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

  • Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.

  • Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.

  • Instalar, configurar y mantener aplicaciones de software y sistemas operativos.

  • Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso.

  • Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
  • Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.

  • Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.

  • Experiencia como analista de mesa de ayuda o puesto similar.

  • Conocimiento de los sistemas operativos Windows y Microsoft Office Suite.

  • Familiaridad con la resolución de problemas de hardware y software.

  • Habilidades de comunicación y resolución de problemas.

  • Capacidad para trabajar de forma independiente y priorizar tareas de manera efectiva.

  • Mentalidad orientada al cliente con pasión por brindar un servicio excepcional.

  • Deseable certificación ITIL V3 o superior.

    (No excluyente).

Creer para co-crear

¿Buscas un lugar donde tus ideas brillen?

Con más de 37 años y una presencia global, en Stefanini transformamos el mañana juntos.

Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

¡Ven y construyamos juntos un futuro mejor!

#J-18808-Ljbffr


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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


  • Real-time Help Desk Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 687 jobs in Colombia and 100 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stefanini Latam adheres to the cultural norms as outlined by Expertini.

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    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Help Desk Analyst L1 Job Success
    Stefanini Latam interview tips for Help Desk Analyst L1

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    Before the Interview:
    • Research: Learn about the Stefanini Latam's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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