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Guest Services Specialist Job Opening In WorkFromHome – Now Hiring GMM Advisory


Job description

Overview

Join our remote Motel Guest & Operations Coordinator team.

The successful candidate for this role will be engaged via Upwork.

This role focuses on enhancing the guest experience at our motel in Napier, New Zealand by managing guest communications and optimizing our online presence to contribute to occupancy and guest satisfaction.

As part of our remote team, you will collaborate with on-site staff and owners to ensure seamless operations and a welcoming environment for our guests.

  • Position Type: Part-time, remote
  • Hours: 5-20 hours per week, adaptable to seasonal demands
  • Roster: 3-7 days per week on call (answering messages) between 6am and 12pm noon NZ time
  • Performance-based bonuses tied to occupancy and guest satisfaction

What You'll Do

  • Guest Communication & Support: Respond promptly to guest inquiries, aiming for a 30-minute response time during agreed working hours.

    Utilize and enhance messaging templates to maintain consistency
  • Booking & Revenue Management: Oversee listings on CloudBeds, adjust availability and pricing according to market trends and occupancy levels.

    Provide insights to optimize revenue
  • Listing Maintenance: Improve presence on major OTAs (Airbnb, Booking.com) by updating descriptions and photos, and tracking competitor pricing to inform adjustments
  • Reporting & Accountability: Compile weekly and monthly reports detailing revenue, occupancy, guest interactions, pricing changes, and competitor insights to enable data-driven decisions
  • Collaboration: Work closely with on-site staff and owners to escalate issues and ensure smooth operations, fostering a strong team dynamic

What You Bring

  • Must-Have Skills: Strong written and spoken English, experience with CloudBeds or similar property management systems, and familiarity with OTA platforms like Airbnb, Booking.com, and Expedia
  • Preferred Qualifications: Background in customer service or hospitality with a keen understanding of guest needs and expectations
  • Relevant Soft Skills: Detail-oriented, reliable, and capable of maintaining a high level of follow-through
  • Growth Mindset: Proactive problem-solving and willingness to suggest process improvements

What We Offer

  • Learning Opportunities: Gain insights into the hospitality industry while developing customer service and operational skills
  • Technical Environment: Work with advanced tools like CloudBeds and gain practical experience in property management systems
  • Team Culture: Be part of a supportive remote team that values open communication and shared success
  • Work-Life Balance: Flexible hours that accommodate personal schedules while contributing to guest experience

Seniority level

  • Not Applicable

Employment type

  • Part-time

Job function

  • Customer Service

Industries

  • Hotels and Motels

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Required Skill Profession

Comercio, Importación Y Exportación


  • Job Details

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Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Guest Services roles.

1854 Jobs in Colombia
1854
1379 Jobs in Workfromhome
1379
Download Guest Services Jobs Trends in Workfromhome and Colombia

Are You Looking for Guest Services Specialist Job?

Great news! is currently hiring and seeking a Guest Services Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMM Advisory adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Guest Services Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Specialist?

Key qualifications for Guest Services Specialist typically include Comercio, Importación Y Exportación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Specialist?

To improve your chances of getting hired for Guest Services Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Specialist Job Success

GMM Advisory interview tips for Guest Services Specialist

Here are some tips to help you prepare for and ace your Guest Services Specialist job interview:

Before the Interview:

Research: Learn about the GMM Advisory's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Specialist interview at GMM Advisory, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GMM Advisory's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Services Specialist Positions

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