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Colombia Jobs Expertini

Urgent! Guest Experience Agent Job Opening In WorkFromHome – Now Hiring AvantStay

Guest Experience Agent



Job description

AvantStay delivers exceptional, unique stays for group travelers.

The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.

We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

Base pay range

$16,640.00/yr - $24,960.00/yr

What We Are Looking For

As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay.

Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations.

This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests’ inquiries.

What You’ll Do

  • Talk to escalated guests and troubleshoot guest issues
  • Make reservations for customers based on their various requirements and budgetary allowances
  • Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
  • Interact with guests via phone, email, and text message
  • Support field operation teams in maintaining a consistent guest experience
  • Keep relevant systems updated with customer information and property details
  • Provide knowledgeable and accurate information regarding AvantStay properties and policies
  • Build and maintain positive relationships with field operators and local vendors
  • Provide the highest level of customer support to all current and future guests

Requirements

  • Fluency in English is required; bilingual in Spanish is a plus
  • 2+ years in customer service and/or concierge experience required
  • Experience with Zendesk is a plus
  • Strong communication skills and close attention to detail
  • Positive, enthusiastic and passionate about providing great customer service to our guests
  • Ability to understand and convey both business issues and technical concepts
  • Reliable, with a strong understanding of team dynamics
  • Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines
  • Background in real estate and/or short-term rentals (preferred)

Benefits

  • Flexible & fully remote - work from anywhere!
  • Full-time position
  • Pay range is USD $8-12/hour based on experience & location

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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Required Skill Profession

Compras Y Adquisición



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    Unlock Your Guest Experience Potential: Insight & Career Growth Guide


  • Real-time Guest Experience Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Experience in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3554 jobs in Colombia and 3168 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Guest Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Guest Experience Agent Job?

    Great news! is currently hiring and seeking a Guest Experience Agent to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AvantStay adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Guest Experience Agent Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Guest Experience Agent?

    Key qualifications for Guest Experience Agent typically include Compras Y Adquisición and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Guest Experience Agent?

    To improve your chances of getting hired for Guest Experience Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Guest Experience Agent Job Success
    AvantStay interview tips for Guest Experience Agent

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the AvantStay's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Guest Experience Agent interview at AvantStay, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AvantStay's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Guest Experience Agent Positions

    Setting up job alerts for Guest Experience Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!