Guest Experience Agent

Company Description

Otium provides meticulously curated vacation accommodations in your preferred leisure destinations.

Our fully furnished and fully stocked properties ensure a seamless guest experience.

We are committed to providing comfort and convenience to all our guests.

We welcome inquiries about our properties and are eager to connect with potential team members interested in joining our dynamic team.

Role Description

Our Guest Experience Agents serve as the face of Otium and our representatives throughout our properties.

This is one of the most versatile roles at the company and ideal for individuals who enjoy being on the go and derive fulfillment from serving our guests.

You are a detail-oriented individual who excels in resolving guest issues and fulfilling guest requests throughout the day.

We would be delighted to hear from you if you are prepared for an evolving and fast-paced environment focused on delivering exceptional guest experiences

Qualifications:

• Guest-centric and positive mindset
• Organized, hardworking, and detail-oriented
• Comfortable with ambiguity and rapidly changing priorities
• Thrives in a fast-paced, ever-changing, and consistently challenging startup environment
• Ability to work effectively both in a team setting and independently
• Comfortable in independent problem-solving with the humility to seek assistance when necessary
• Flexible schedule availability.
  
  
• 1+ years of experience working in Hospitality or Customer Service
  industry
• A reliable high-speed internet connection is required for the proper performance of this role.
  
  

Otium offers comprehensive benefits to enhance your quality of life and enable you to focus on your strengths:

• Competitive salary
• Paid Time Off and Vacation Time Off
• Daily paid lunch
• Free books
• Annual free credits and discounts for staying in Otium properties
• Otium is a company with a grand vision, a dynamic work environment, and a team of intelligent, ambitious, enjoyable colleagues.
  
  

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or other protected classes.