Global Technical Support Engineer Colombia

ComAp is looking for a bilingual (Spanish & English) Global Technical Support Engineer to join our growing team.

We are looking for energetic, passionate and customer service driven individuals to join our team in Colombia.

Your main aim will be to provide a high level of technical support to our customers, as we strive to deliver best in class products, services and ongoing support.

This position will support the entire America’s region, including LATAM, US and Canada.

Only resumes submitted in English will be considered.

Your daily work will include the following:

• Frontline customer support that resolves technical issues for all ComAp LLC products
• Respond to customer's technical inquiries and provide input regarding solutions
• Test and analyze equipment failures to evaluate cause and determine corrective actions
• Support operations by controlling the release of product designs and processes, within production
• Communicate effectively and professionally with customers via telephone and email
• Take ownership of technical issues within the organization and communicate on behalf of the customer
• Assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer
• Diagnose, differentiate and convey hardware and software non-conformances
• Maintain proficiency amongst the entire ComAp LLC product lines
• Quality awareness and the ability to identify future malfunctions, defects and problems

What we expect from you:

• Candidate must be bilingual (Spanish & English)
• AS Degree in Mechanical or Electrical Engineering or 2-3 years of experience in a relevant field
• Knowledge of PLC or Microprocessor based controls, software and logic
• Knowledge of reciprocating engines, generators, pumps, compressors or other industrial equipment
• Proficient with Excel, Word, and Power Point
• Ability to communicate with all levels in the organization
• Flexibility to respond to changing business needs

What we offer:

• Competitive salary plus a performance based bonus
• Participate in exciting projects with the global as well as regional teams
• Enjoy flexibility as one of our company´s values - possibility to work from home
• Be part of a Czech based company that successfully sells its products to more than 100 countries around the world

ComAp designs and delivers smart control solutions for power generation and energy management that empower the world’s transition to sustainable energy.

By combining our expertise, innovative mindset and new technologies, we build highly flexible, intuitive and scalable solutions that support our customer’s power control needs anytime, anywhere.

Our process

1.

Friendly interview

Job interviews sometimes can feel like first dates, and we want you to feel comfortable to show us your true self, skills and expertise.

Your first interview will be with our HR team and we will want to learn more about you, your experiences and career goals.

2.

Second Interview & Practical task

You'll get more insights about your specific role from your hiring manager and some of your future colleagues.

We may want to see your expertise in action, so there will be a practical task coming your way.

We’ll be there every step of the way to guide you and answer any questions.

3.

Follow-up

We make the whole process insightful for all parties, but also brief to ensure our candidates don't have to wait for a long time for feedback.

After you have completed the interviews and task, we will review the results and inform you about the final decision.