Global Marking Support Assistant

Job description

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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect.

We inspire.
Role Purpose
Work closely with Delivery Managers providing support to the Examiner Hubs in ensuring that the Hubs operate effectively and consistently.

The post holder will assist in the administration and logistics of delivering IELTS Examiner training to new and existing IELTS examiners.

Support on monitoring and oversight of examiner performance for all Global Hub IELTS examiners across multiple products including Speaking, Writing and Life Skills.

Additionally, support general examiner management, as required.

The post holder will ensure that all processes are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny.

To support the global nature of the operation and maintain consistent coverage, this role will follow a Sunday to Thursday schedule
Main Accountabilities
Service delivery
Receives instructions and requests from Hub Managers, Examiner Standards Managers, and Delivery Managers, and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost-effectiveness/quality of service delivery/systems in the unit or department
Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services to a range of Examiners
Liaises and works in or with the operational team, where or when the need arises to ensure the effective and smooth delivery of results
Customer service
Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of queries from Examiners, coordinating input from other colleagues in the Global Exams Delivery Operations (GEDO).

Ensures the customer is kept informed throughout the process
Focuses on delivering excellent customer service throughout all tasks, projects and processes
Relationship & stakeholder management
Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery
As required, supports senior colleagues in the GEDO ensuring operations run efficiently and effectively and that a positive, professional image of the BC is projected
Analysis & reporting
Uses standard procedures and templates, updates and regularly reports on key management information to the Examiner Hub Manager.
Ensures that all data and databases are up-to-date and accurate to support senior managers in making timely and effective business decisions that respond to operational needs
Leadership & management
Plans and prioritises own work activities, which span across the GEDO, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon

About You (essential Requirements For The Role)
The British Council systems and global processes operate in English.

Excellent written and verbal proficiency in English is a must and must be at C1 level (IELTS 7 or equivalent).
Educated to degree level.
Demonstrable experience of working as part of a dispersed team to deliver a service
Demonstrable experience in stake-holder management and managing communications effectively
Demonstrable experience of working to tight, and immovable deadlines and delivering results in a pressured environment.
Proven record of having excellent organisation skills
Able to simultaneously manage tasks for multiple processes
Ability to adapt quickly to different IT systems
Be proficient with Microsoft Office, especially Excel and Outlook
Have great interpersonal and communication skills to conduct effective working relationships with the key stakeholders
A motivated team player with their own initiative

Desirable Requirements For The Role
Excellent IT and systems management experience

Further Information
Role: Global Marking Support Assistant (47085)
Number of positions: 1
Location: Colombia
Pay Band: 4 H
Contract type : Indefinite Contract
Closing date: 5th November 2025 (23:59 Gulf Standard Time)
Other: The role is open to candidates who have legal right to work and are located/based in Colombia
Work week:Sunday to Thursday

• Please note that all applications should be submitted only in English.
  
  
• It is advisable to apply in advance to avoid any technical issues at the last moment.
  
  
• This role will be offered based on a local contract in the country where the successful candidate is based and is not eligible for mobility package.
  
  

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.

The British Council is a Disability Confident Employer.

The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.

We guarantee an interview for disabled applicants who meet the minimum role requirements.

We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to be protected from all forms of abuse, maltreatment and exploitation in accordance with article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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