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Urgent! Global Integration Service Consultant Job Opening In Bogotá – Now Hiring ADP

Global Integration Service Consultant



Job description


GIC Global Integration Service Consultant


Provide service/ support to customers using HCM integration with client's HR system of record on global/regional platform

GUIDING PRINCIPLES



  • Responsible for client system maintenance on global/regional level = make configuration system changes on behalf of all countries within his/her regions of responsibility

  • Expected to co-ordinate internal technical communication across the regions with local application support teams

  • Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.

  • Closely co-operate with Global Integration Architect (GIA) on global alignment

  • Take responsibility for testing co-ordination within the regions

  • Support the GIA in case of any issue/CCR (Customer Change Request) estimates and regional/global implementation activities

  • Responsible for consistency message and quality level of service across regions

  • Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality.


TECHNICAL RESPONSIBILITIES



  • Monitor Integration errors for live clients

  • Proactively react to integration issues

  • Support all integration issues related to integration mapping

  • Responsible to deliver technical solution for global tickets

  • Responsible to set up complex global/regional integration tickets/CCR analysed and designed by the GIA in the system

  • Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs

  • Keep client specific documentation up to date

  • Get trained and knowledgeable on new integration features released by ADP product

  • Get trained and knowledgeable on new integration features released by System of Record -- SOR (SuccessFactors/WorkDay/Oracle)


The tasks to be performed in the Customer Change Request process are as follow:


  • Participate on the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget

  • After validation ensure modification in the integrated solution are consistent with ADP GV/CSL global template

  • Regional/global testing and validation responsibility

  • Participate on the training of new service team members on ADP GV/CSL guidelines - processes.


PROBLEM RESOLUTION



  • Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA

  • Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center.

  • Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.

  • Manage the configuration, test the changes, and then ensure that the changes are available for the client.

  • Ensure that the client is satisfied with the solution.

  • Co-operate closely with the GIA on the global alignment across the regions

  • Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality

  • Participate in transition process between implementation phase to service support phase and review the learning points

  • Participate in defining cross functional service scope, responsibilities, and a delivery list with client

  • Ensure Internal communication and further co-ordination

  • Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures

  • Co-ordinates configuration and testing communication with local/regional service application teams.



Required Skill Profession

Computer Occupations



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