Global Hub Supervisor

Job description

Overview

Our team members are at the heart of everything we do.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

Job Details

Under general supervision of the Global Hub Manager, the holder of this position must fulfil his obligations in such a way that all tasks in his/her position are completed in a correct, timely, rapid and cost-efficient manner; shipments are sent by the most secure, most rapid, and most efficient way; the needs and expectations of the customer and other World Courier offices are considered and fulfilled; new regulations and technologies are immediately implanted; the customer receives the maximum amount of service-quality; and build a strong relationships with the International Agents handled.

Responsibilities

• To assist the Commercial department in gathering Operational information relating to transit time performance, flight routing and customs regulations for all agent location handled by team.
  
  
• To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action.
  
  
• To ensure compliance with prescribed quality standards and issues according to the standard that applies and GxP compliance program.
  
  
• To manage/monitor the operations of international agents and team members to identify problem areas/issues and resolve in a timely and effective manner.
  
  
• To ensure cross training and periodic role-rotation of staff.
  
  
• To develop, implement, and update SOPs, Global KPI´s and other operational initiative.
  
  
• To ensure all process and charges are properly handled and enter at TMS and ensure on time invoiced for customers and agents.
  
  
• To manage invoice process and charges from international agents to ensure accuracy in the process.
  
  
• To set and measure service performance of the local team as well as international agents.
  
  
• To monitor and review Deviation Reports.
  
  
• Participate in CAPA process, writing, developing actions and training the involved team and/or agents.
  
  To manage poor performance by training, supervising, feedback and coaching.
  
  
• Monitoring of agents from IA, including performance analysis and identification of improvement opportunities.
  
  
• Organize and Schedule meetings with team or other areas, according with requirements for operational quality improvement, customer needs or any other point that requires an attention for Operations area.
  
  
• To perform qualified evaluations, 1:1 meetings, objective set up and follow up, for subordinates according with the company standards.
  
  
• To prepare and issue detailed and accurate monthly reports to Manager and/or Country Manager/Director on operations and/or issues and development updates.
  
  
• Proactively and consistently, monitor jobs through company systems to ensure trouble-free delivery and duly communicate proactively update status to internal and external customers.
  
  
• To carry out special projects as directed by Manager and/or Country Manager/Director.
  
  
• Negotiations with transportation providers, including airlines, to secure better prices and transport conditions, as well as establishing and maintaining relationships with International Agents and all operational vendors.
  
  
• Evaluation of agents and documentation updates for IA Management and follow-up on the ARC platform regarding IA agent training and monitor performance for Domestic Agents Network, interacting with local country leaders.
  
  
• To comply with the adherence to working hours, as well as to safety, accident-prevention and environmental-protection regulations.
  
  
• Guarantee staff training to deliver high service quality.
  
  
• To coach and provide career development advice to subordinates.
  
  
• To assist subordinates to resolve complex or out of policy operation problems.
  
  
• To perform, in addition to the above-described tasks, individual tasks assigned by his/her superiors, which are to be seen by their nature as part of his/her work area, or which arise out of necessity.
  
  

Education

• Degree in International Relations, Transportation or related fields.
  
  

Work Experience

• 3 to 5 years of proven experience in Operations department and/or Operations management.
  
  

Skills and Knowledge

• Command of English.
  
  
• Excellent interpersonal relationships.
  
  
• Be able to take initiatives and responsibilities.
  
  
• Computer skills
• Command of English: written and oral skills.
  
  
• Ability to work quickly and accurately under time and volume constraints as well as under pressure.
  
  
• Strong interpersonal skills.
  
  
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
  
  
• Strong organizational skills, attention to detail.
  
  
• Be able to take initiatives and responsibilities.
  
  
• Computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  
  

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned

Required Skill Profession

Comercio, Importación Y Exportación