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Urgent! Gestor de Experiencia del Cliente Job Opening In Medellín – Now Hiring Compurent | Renting Tecnológico
Misión del cargo
Analizar, gestionar y proponer de manera oportuna y efectiva los Planes de Acción derivados de las Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones interpuestas por nuestros clientes, articulando los procesos internos para brindar soluciones integrales para medir los niveles de satisfacción de los clientes a corto, mediano y largo plazo, aterrizándolo en el Journey de los clientes, asegurando los estándares y niveles de servicio de la compañia, la atención oportuna a las novedades y/o situaciones que se puedan presentar.
Mínimo 2 años de experiencia en procesos de Experiencia al Cliente (Análisis de Indicadores, Fidelización, KPIS, OKRS).
Profesional en Mercadeo, Administración de Empresas, Ingenierías o afines.
Requerimientos
Normativa del proceso (ley 1480 de 2011, ley 1581 de 2012 y los Decretos 1373 de 2013, Decreto 0735 de 2013.
KPIS de servicio al cliente.
Alta capacidad de relacionamiento telefónico y presencial.
Habilidades en manejo y servicio al cliente (front office).
Analítica de datos.
Manejo en excel intermedio.
Escucha activa.
Orientación al servicio y/o cliente.
Alta capacidad de relacionamiento.
Habilidades de comunicación verbal y escrita.
Inteligencia emocional.
Ciudad solo Medellín
✨ Smart • Intelligent • Private • Secure
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Unlock Your Gestor de Potential: Insight & Career Growth Guide
Real-time Gestor de Jobs Trends in Medellín, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Gestor de in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 75629 jobs in Colombia and 6794 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Gestor de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Compurent | Renting Tecnológico is currently hiring and seeking a Gestor de Experiencia del Cliente to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Gestor de Experiencia del Cliente Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Compurent | Renting Tecnológico adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Gestor de Experiencia del Cliente Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Gestor de Experiencia del Cliente typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Gestor de Experiencia del Cliente interview at Compurent | Renting Tecnológico, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Compurent | Renting Tecnológico's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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