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Urgent! Gerente de proyecto - Mesa de ayuda y sitio (Medellín) Job Opening In BOGOTÁ – Now Hiring IBM
**Introduction**
Como Project Manager, serás responsable de la gestión integral de contratos de soporte de mesa de ayuda, soporte en sitio y gestión de activos e inventarios.
Esta posición requiere un enfoque sólido tanto en la gestión financiera — incluyendo ingresos, costos, rentabilidad, proveedores y órdenes de compra — como en la gestión operativa, supervisando la interacción con el personal de proveedores, asegurando el cumplimiento de los niveles de servicio establecidos en los contratos y liderando la preparación y presentación de informes y entregables contractuales.
Además, gestionarás el control de las operaciones diarias y tendrás un rol clave en la satisfacción del cliente, garantizando que los servicios prestados cumplan con las expectativas y estándares acordados.
**Your role and responsibilities**
Responsable de los contratos asignados: gestión financiera (ingresos, costos, rentabilidad, proveedores, órdenes de compra), gestión operativa (interacción con personal de proveedores que realizan las actividades operativas del contrato, cumplimiento de niveles de servicios que indican los contratos, preparación y presentación de informes operativos, preparación de los entregables que establecen los contratos, control de las operaciones de mesa de ayuda, soporte en sitio y contro de activos) ; gestión de la satisfacción del cliente en relación a los servicios que prestamos.
Crecimiento del portafolio de servicios de IBM en las cuentas asignadas.
**Required technical and professional expertise**
Profesional de TI (o afines)
Experiencia en gestión de contratos de mesa de ayuda, soporte en sitio y gestión de activos
Excelente relacionamiento con clientes y proveedores
Gestión de situaciones de crisis y manejo de prioridades
Excelente trabajo en equipo
Conocimiento de inglés intermedio
La ubicación del trabajo es en Medellin, Antioquia, lugar donde se encuentran los clientes
**Preferred technical and professional experience**
Certificado PMP, ITIL, Agile (deseable)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Unlock Your Gerente de Potential: Insight & Career Growth Guide
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Great news! IBM is currently hiring and seeking a Gerente de proyecto Mesa de ayuda y sitio (Medellín) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Gerente de proyecto Mesa de ayuda y sitio (Medellín) Jobs BOGOTÁ.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IBM adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Gerente de proyecto Mesa de ayuda y sitio (Medellín) Jobs Colombia varies, but the pay scale is rated "Standard" in BOGOTÁ. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Gerente de proyecto Mesa de ayuda y sitio (Medellín) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Gerente de proyecto Mesa de ayuda y sitio (Medellín) interview at IBM, research the company, understand the job requirements, and practice common interview questions.
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