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Urgent! Genesys Cloud Leader Job Opening In Bogotá – Now Hiring Michael Page

Genesys Cloud Leader



Job description

Descripción

Buscamos un profesional altamente calificado para liderar la transformación de servicios de atención al cliente mediante la implementación de soluciones de Contact Center en la nube, específicamente con la plataforma Genesys Cloud.

Esta persona será responsable de la planificación, ejecución y entrega exitosa de proyectos de transformación tecnológica, asegurando la alineación con los objetivos estratégicos del negocio y la mejora de la experiencia del cliente.

  • Liderar la implementación de Genesys Cloud como plataforma de Contact Center en la nube.
  • Gestionar el ciclo completo del proyecto: planificación, ejecución, monitoreo, control y cierre.
  • Coordinar equipos multidisciplinarios (TI, operaciones, experiencia del cliente, proveedores).
  • Identificar y gestionar riesgos, problemas y dependencias del proyecto.
  • Asegurar la adopción del cambio organizacional y la capacitación de los usuarios finales.
  • Supervisar la integración de Genesys Cloud con sistemas existentes (CRM, ERP, etc.).
  • Garantizar el cumplimiento de los KPIs del proyecto (tiempo, costo, calidad, satisfacción del cliente).
  • Actuar como punto de contacto principal entre stakeholders internos y externos.
  • Perfil buscado (h/m)

  • Título universitario en Ingeniería, Sistemas, Telecomunicaciones, Administración o afines.
  • Experiencia comprobada (5+ años) liderando proyectos de transformación digital o tecnológica.
  • Conocimiento profundo de plataformas de Contact Center, especialmente Genesys Cloud CX.
  • Certificaciones en gestión de proyectos (PMP, Scrum Master, PRINCE2) son altamente valoradas.
  • Habilidades de liderazgo, comunicación efectiva y gestión del cambio.
  • Nivel de inglés intermedio-avanzado (deseable).
  • Qué Ofrecemos

    Oportunidad de pertenecer a compañía multinacional


    Required Skill Profession

    Computer Occupations



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      Unlock Your Genesys Cloud Potential: Insight & Career Growth Guide


    • Real-time Genesys Cloud Jobs Trends in Bogotá, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Genesys Cloud in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4154 jobs in Colombia and 264 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Genesys Cloud roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Michael Page adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
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    • Interview Tips for Genesys Cloud Leader Job Success
      Michael Page interview tips for Genesys Cloud Leader

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      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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