GCC Sales Manager Four Seasons Hotel Madrid

Job description

About Four Seasons

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A historic landmark with modern energy.

History comes to life with modern energy at Four Seasons Hotel Madrid.

In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination.

With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

GCC Sales Manager based in Madrid

About Four Seasons Hotels and Resorts

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions.

A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of a Sales Manager

We are currently looking for a talented and dynamic dedicated GCC Sales Manager based in Madrid to join our team.

Promote and sell to all segments market in the geographic region of GCC representing Four Seasons Hotel Madrid.

The purpose of this position is to uncover, prospect and secure business, in accordance with the objectives established in the Marketing Plan and ensure that all sales quotas are met.

Candidate should possess the ability to solicit group travel / transient and promote / sell to group and leisure markets in defined geographic region.

To generate awareness through direct client engagement, phone sales, direct sales calls, tradeshows, and networking groups.

To ensure that sales activities, and group bookings are focused and coordinated with transient demand to yield the maximum revenue spend per available room.

Working closely with Sales, Marketing and Revenue teams to secure leisure and group business required to meet budgeted sales goals for the property.

This position is a Public Ambassador for Four Seasons Hotels and requires a high degree of independent judgement and discretion on decision making and managing confidential information.

Ability to performs and follows up on all extra tasks, actions and responsibilities assigned by the Director / Associate Director of Sales and Directors of Marketing.

The ideal candidate is a current Sales Manager with luxury hotel sales experience in a related position.

Applicants are highly recommended to have a minimum of 4 years of experience in Sales, and mandatory Arabic speaking.

A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience.

Key Elements (but are not limited to)

• Develop and maintain strong relationships with agencies, government and royal affairs clients, serving as the main point of contact for key accounts.
  
  
• Proactively manage all sales activities related to all GCC market and segments, including inquiry handling, contract negotiation, proposal development, and closing business.
  
  
• Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events.
  
  
• Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals.
  
  
• Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s GCC business (government and royal business included).
  
  
• Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards.
  
  
• Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction.
  
  
• Work closely with the Commercial Director to develop segment-specific marketing strategies and promotional campaigns.
  
  
• Demonstrate flexibility in work hours and availability to meet business needs and client schedules.
  
  
• Ensure high service standards and guest satisfaction across all touchpoints in the sales process.
  
  
• Stay updated on all hotel promotions, services, and special events relevant to the government market.
  
  
• Handle purchase orders, office supplies, and collateral in line with company procedures.
  
  
• Uphold a clean, organized, and professional office environment.
  
  
• Respond promptly and effectively in emergency or safety-related situations.
  
  
• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.
  
  It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated.
  
  Please refer to the Employee Handbook for full policy details.
  
  

Our Ideal GCC Sales Manager candidate will have

• 3 to 5 years’ experience directly related to high-end / upscale luxury hotel sales with a solid client portfolio and strategic contacts in the region
• Arabic is mandatory as well as having a EU working permit
• Requires strong communication / presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person.
  
  
• Knowledge of Salesforce, Opera and / or customer management systems preferred.
  
  
• Knowledge of hotel operations.
  
  
• Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests.
  
  
• Job may require flexible hours based on schedule of events and travel is required.
  
  
• Be part of a cohesive team with a singular focus on creating the best possible guest experience.
  
  
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
  
  
• Be encouraged to demonstrate your professional passion.
  
  
• Be rewarded with market-leading pay and a comprehensive benefit plan.
  
  

Required Skill Profession

Ventas (General)