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Urgent! French/English Customer Service Representative Job Opening In Colombia, Colombia – Now Hiring SupportNinja

French/English Customer Service Representative



Job description

Join to apply for the French/English Customer Service Representative role at SupportNinja .

What does a day in the life of a Customer Service Representative look like?

  1. Respond promptly and professionally to customer inquiries via phone, email, and/or chat.

  2. Provide accurate information about products and services to customers.

  3. Resolve customer issues in a timely and efficient manner.

  4. Follow up with customers to ensure their issues are resolved satisfactorily.

  5. Accurately document customer interactions in the organization’s CRM.

  6. Adhere to company policies and procedures.

  7. Meet or exceed performance targets for KPIs.
  8. Participate in training and continuous learning to improve knowledge of products, services, and processes.

  9. Collaborate with other departments as needed.

  10. Maintain a positive, empathetic, and professional attitude towards customers and colleagues.

  11. Perform other duties as assigned.

What are the required qualifications?

  • Proficient in English, French, and Spanish.

  • Previous customer service experience or equivalent, preferably in a call center environment.

  • Strong verbal and written communication skills.

  • Proficient in using computers and software applications, CRM experience preferred.

Ninja Perks and Benefits

  • Competitive compensation.

  • Paid time off.

  • Bonus and incentive plans.

  • Opportunities for skills training and professional development.

  • Employee Referral Program.

If interested, access your instant interview here:

Additional information

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Outsourcing and Offshoring Consulting
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Required Skill Profession

Servicio De Atención Al Cliente



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