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Urgent! Field Technician Coordinator (Remote) Job Opening In WorkFromHome – Now Hiring Emma of Torre.ai

Field Technician Coordinator (Remote)



Job description

Overview

Boots and Mortar is looking for a Field Technician Coordinator to join their team full‑time.

This remote position is based in Colombia and supports a fast‑paced customer service operation.

Compensation & Location

  • USD 8 – 13 per hour
  • Remote: Colombia

Mission

Boots and Mortar was created with one simple idea in mind: Saving self‑storage facilities money on maintenance with flexible staffing services.

Ideal Candidate Profile

  • Proficient in technical support, task tracking, software project management, customer service, and call management.

  • English – Fully fluent.

Responsibilities

As a Customer Service and Field Technician Coordinator you will manage customer requests, coordinate field technician tasks, and ensure seamless communication between clients and the team.

  • Coordinate customer requests, including special projects, tasks, and vendor scheduling, and assign them to field technicians.

  • Update ticketing and property management systems (e.g., entering notes, processing move‑outs, marking units as rentable or unrentable).

  • Assign and track tasks for field technicians.

  • Monitor technicians’ tasks to ensure timely arrivals and completion of work, coordinating rescheduling or adjustments as needed.

  • Provide phone support to technicians, assisting with issue resolution and ensuring access to materials and supplies.

  • Send weekly email updates to customers summarizing completed work.

  • Conduct regular check‑ins with customers to ensure they feel supported and have all necessary resources.

Requirements

  • Strong proficiency with computers and software; a computer skills test will be administered during the interview process.

  • Ability to thrive in a fast‑paced, high‑pressure environment.

  • Excellent written and verbal communication skills in English.

Schedule & Compensation

  • Workdays: Tuesday through Sunday
  • Hours: 40–50 hours per week
  • Start Time: Must be available to start work at 8:00 AM Central Time each morning
  • Location: Remote, with headquarters based in Texas

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Required Skill Profession

Gestión De Proyectos Y Procesos



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