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Urgent! Expert Ocean Freight Forwarder Job Opening In Bogotá Distrito Capital – Now Hiring DHL Global Forwarding



Job description

Overview

Title: Expert - OFR (OAM).

Location: GSC BOG.

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country.

This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Responsibilities

  • Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).

  • Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.

  • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.

  • Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.

  • Meet all commitments to the customers in terms of follow-up/ongoing communication.

  • Follow up with DGF operations for booking/schedule/pre-alerts.

    Validate and share details with the customer.

  • Coordinate/resolution of exceptions with DGF operations and simultaneously send proactive updates to the customer.

  • Accept customer requests for quotations and send them to the Quotations team for processing.

    Passes on leads to Sales.

  • Record any customer complaints; solve customer complaints or assign tasks to other functions.

  • Well versed with freight forwarding terms, especially incoterms, and ways to connect locally to offer the best solution to the end customer.

Skills / Requirements

  • Students/Professionals in industrial engineering, international business, or related fields.

  • Minimum 1 year in Freight Forwarding; the minimum experience may be equivalent to the requirement of professional education.

  • Excellent verbal and written communication skills and business skills in English and Spanish.

  • Customer service and communication skills.

  • Teamwork and autonomy.

Relevant information

  • Type of Contract: Indefinite - Directly with DHL Colombia.

  • Performance bonus up to 13% of salary.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

Industries

  • Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

Cadena De Suministro, Logística Y Transporte



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