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Urgent! Expert - AFR/OFR Job Opening In Bogotá – Now Hiring DHL Global Forwarding

Expert AFR/OFR



Job description

Title: Expert - AFR/OFR
Location
: GSC BOG

Key Responsibilities:
General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

  • Responsible for providing support to the assigned account.

  • Review and ensure the achievement of specific client KPIs and service agreements.

  • Provide performance reports.

  • Maintain communication with internal/external third parties to meet client expectations.

  • Provide proactive issue resolution and corrective actions to ensure service excellence.

  • Key contact for escalations.

  • Develop a sustainable relationship with internal and external stakeholders.

  • Coordinate business implementations.

  • Participate/lead customer reviews (QBR and/or MBR).

  • Complexity of the problem/process.

  • Coordinate stakeholder activities and ensure quality and timeliness.

  • Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.

  • Recommend and coordinate necessary changes based on process analysis.

  • Assist DGF operations in resolving complex issues

Skills / Requirements:
Professionals in industrial engineering, international business, or related fields

  • Minimum of 3-5 years in logistics processes
  • Extensive knowledge of cargo transportation and the logistics industry
  • Fluent communication in English (verbal and written).

  • Customer service and communication skills.

  • Teamwork and autonomy
  • Employees who have been in the organization for 12 months or in their current role
  • Employees that are not in transition projects

Relevant information:

  • Type of Contract: Indefinite - Directly with DHL Colombia.

  • Performance bonus up to 13% of salary


Required Skill Profession

Other General



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    Unlock Your Expert AFR Potential: Insight & Career Growth Guide


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    DHL Global Forwarding interview tips for Expert   AFR/OFR

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    • Other Openings
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