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EWP (Enterprise Workspace Platform) - L2 Client Support Engineer 100% (m / w / d) Job Opening In Madrid – Now Hiring Julius Baer


Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.

Let’s shape the future of wealth management together.

We are seeking an experienced and skilled EWP L2 Client Support Engineer to join our team.

As a technical expert, you will provide second-level support to clients using the Julius Baer workspace platform, resolving complex technical issues, and ensuring high customer satisfaction and minimal downtime.

This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with various stakeholders.

YOUR CHALLENGE

  • Provide second-level technical support to clients across the bank, focusing on resolving complex issues that cannot be addressed by Level 1 (L1) support
  • Act as the primary point of contact for Service Desk support, analysing and troubleshooting unknown issues that require additional expertise
  • Resolve client support issues within the EWP L2-Client team, prioritizing and escalating problems based on impact and urgency
  • Deliver personalized support and follow-up to affected users, ensuring timely and effective issue resolution
  • Investigate unknown issues to identify root causes and develop permanent, documented solutions
  • Serve as a liaison between L1 and L3 support teams, facilitating seamless communication and collaboration
  • Collaborate with the L3 team on projects related to current and emerging technologies, staying up to date with industry trends and best practices
  • Support the team leader in administrative and cross-functional tasks, contributing to the overall efficiency and effectiveness of the team

YOUR PROFILE

  • Strong technical expertise in enterprise workspace platforms and related technologies
  • Proven experience in providing second-level technical support, preferably in a banking or financial services environment
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
  • Effective communication and interpersonal skills, with the capacity to work collaboratively with diverse stakeholders
  • Ability to prioritize and manage multiple tasks, meeting deadlines and delivering high-quality results under pressure
  • Strong attention to detail, with a focus on accuracy and precision in documentation and communication

We are looking forward to receiving your full job application through our online application tool.

#J-18808-Ljbffr

Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your EWP Enterprise Potential: Insight & Career Growth Guide


Real-time EWP Enterprise Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for EWP Enterprise in Madrid, Colombia, highlighting market share and opportunities for professionals in EWP Enterprise roles.

1196 Jobs in Colombia
1196
8 Jobs in Madrid
8
Download Ewp Enterprise Jobs Trends in Madrid and Colombia

Are You Looking for EWP (Enterprise Workspace Platform) L2 Client Support Engineer 100% (m / w / d) Job?

Great news! is currently hiring and seeking a EWP (Enterprise Workspace Platform) L2 Client Support Engineer 100% (m / w / d) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Julius Baer adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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Interview Tips for EWP (Enterprise Workspace Platform) L2 Client Support Engineer 100% (m / w / d) Job Success

Julius Baer interview tips for EWP (Enterprise Workspace Platform)   L2 Client Support Engineer 100% (m / w / d)

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