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Urgent! Especialista en Operaciones Job Opening In Colombia, Colombia – Now Hiring Wenia

Especialista en Operaciones



Job description

Selección | Talento y Cultura | Desarrollo y Bienestar | Beneficios | Comunicación Organizacional | Marca Empleadora | Onboarding | Startups | LATAM…

responsable de supervisar y gestionar todas las actividades relacionadas con la tokenización de activos digitales.

Este rol requiere un dominio avanzado del inglés, enfoque en la excelencia operativa y la experiencia del cliente, junto con un entendimiento profundo de los flujos de los activos digitales, tesorería, procesos financieros y la gestión de productos digitales.

  • Asegurar la correcta ejecución de transacciones de tokenización de activos digitales principio a fin.

  • Monitorear y ejecutar los procesos operativos asociados al servicio, cumpliendo niveles de servicio (ANS) y expectativas de los clientes.

  • Colaborar estrechamente con Producto y Tecnología en pruebas funcionales, configuración de sistemas y ajustes para asegurar la operatividad de las plataformas.

  • Optimizar procesos internos para mejorar la eficiencia operativa.

  • Analizar datos operativos e identificar oportunidades de mejora continua.

  • Realizar conciliaciones bancarias, transaccionales y contables, en caso de ser necesario.

  • Generar informes y reportería necesarios para la gestión de la operación.

Servicio al Cliente

  • Brindar soporte a clientes (corporativos y persona natural), en inglés y español, diagnosticando y resolviendo tickets de manera efectiva.

  • Liderar la resolución de casos, coordinando con equipos internos (producto, finanzas, tesorería, tecnología) y externos (aliados estratégicos).

  • Gestionar expectativas de clientes, asegurando altos niveles de satisfacción.

  • Capacitar a clientes en el uso de herramientas y plataformas, facilitando una experiencia fluida.

  • Resolver problemas complejos aplicando conocimientos técnicos y de negocio, proponiendo soluciones innovadoras.

  • Documentar problemas comunes y soluciones en una base de conocimiento interna (manuales, guías, FAQs, material de soporte).

  • Mantenerse actualizado sobre mejoras y nuevas funcionalidades de producto.

  • Recopilar feedback de usuarios y proponer mejoras en plataformas y procesos de soporte.

Requisitos del Cargo

  • Título en Ingeniería Electrónica, Informática, Mecatrónica o afines
  • Experiencia mínima de 3 años en operaciones o tesorería.

  • Al menos 2 años en empresas de activos digitales.

  • Conocimiento y experiencia en automatización de procesos (procesos y herramientas).

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Required Skill Profession

Operaciones Y Administración De Empresas



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