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Urgent! Especialista en Integraciones Zoho CRM Job Opening In Bogotá – Now Hiring Cielo

Especialista en Integraciones Zoho CRM



Job description

Ubicación:

Bogotá, Colombia (Híbrido: 2–3 días/semana en oficina)

Salario:

$ COP/mes

Sobre Nosotros

Somos una agencia de viajes en rápido crecimiento en Colombia, enfocada en turistas internacionales y viajeros de negocios.

Nuestros clientes son de alto nivel y esperan un servicio personalizado y ágil en múltiples canales (teléfono, WhatsApp, correo electrónico, chat en vivo y redes sociales).

Estamos construyendo un ecosistema
Zoho

escalable para centralizar la gestión de clientes, unificar las comunicaciones omnicanal y automatizar procesos clave mientras seguimos creciendo.

Buscamos un
Especialista en Integraciones Zoho CRM & Omnicanal

que diseñe e implemente los sistemas que se convertirán en la columna vertebral de nuestra expansión.

Lo que Harás

Implementación y Personalización de Zoho

  • Configurar
    Zoho CRM

para captura de leads, embudo de ventas y gestión de clientes.
- Implementar
Zoho Desk

como
centro de soporte omnicanal

(WhatsApp, correo electrónico, chat, redes sociales).
- Configurar
Zoho Voice

(u otra solución de telefonía) para llamadas entrantes/salientes, enrutamiento y registro en CRM.

Automatización e Integraciones

  • Crear
    flujos de trabajo automatizados

(confirmaciones, recordatorios, seguimientos, plantillas multilingües).
- Integrar las aplicaciones de Zoho para una
vista 360° de cada cliente

.
- Garantizar la conexión fluida entre CRM, Desk, Voice y otros módulos de Zoho.

Soporte y Capacitación

  • Brindar asesoría en
    mejores prácticas de Zoho

.
- Capacitar al equipo interno en el uso efectivo del sistema.
- Ofrecer soporte continuo para optimización y escalamiento.

Quién Eres

  • Experiencia comprobada con
    Zoho CRM, Zoho Desk, Zoho Voice

e
integraciones de Zoho

.
- Conocimiento de
WhatsApp Business API

e integraciones de redes sociales.
- Experiencia creando automatizaciones con
Zoho Flow

o
Deluge scripting

.
- Comprensión sólida de sistemas de
servicio al cliente omnicanal

.
- Proactivo, detallista y capaz de trabajar en un entorno dinámico.

Deseable:

  • Certificación oficial en Zoho o experiencia en consultoría Zoho Partner.

  • Experiencia en las industrias de turismo, hospitalidad o servicio al cliente.

Modalidad de Trabajo

  • Híbrido: 2–3 días a la semana en oficina en Bogotá, el resto remoto.

  • Posición como contratista con honorarios de
    $ COP mensuales

.
- Potencial de colaboración a largo plazo conforme escalamos.

Cómo Postularte

  • Envía tu hoja de vida y una breve carta de presentación (en español) a través de LinkedIn.
  • Los preseleccionados serán invitados a una entrevista virtual (primera ronda).

  • Finalistas pasarán a una entrevista presencial en Bogotá.

Por Qué Unirte a Nosotros

  • Sé parte de la construcción del
    sistema tecnológico central

de una empresa de viajes internacional en expansión.
- Trabaja con un equipo creativo y apasionado por Colombia y el turismo.
- Disfruta de un esquema híbrido flexible y oportunidades de colaboración continua.


Required Skill Profession

Other General



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