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Urgent! Especialista de Operaciones y Servicio ECS Job Opening In Bogotá – Now Hiring Experian Group

Especialista de Operaciones y Servicio ECS



Job description

Overview

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.

We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data.

As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries.

Our corporate headquarters are in Dublin, Ireland.

Learn more at experianplc.com.

Job description

Propósito del cargo: Brindar una atención excepcional a los clientes, asegurando la resolución oportuna y efectiva de sus requerimientos.

Hacer el análisis de datos relevantes para identificar oportunidades de mejora en la experiencia del cliente y optimizar la gestión de la base de clientes.

Entregables:

  • Reportes de conciliación de los planes de Midatacredito
  • Gestionar el proceso de cobros a los clientes de Midatacredito
  • Gestionar las solicitudes y reclamos de los Clientes y usuarios de Midatacredito
  • Reporte y Seguimiento de Incidentes detectados

Responsabilidades del cargo:

  • Realizar la conciliación de compras de planes de Midatacrédito: Verificar y validar que las transacciones realizadas por los clientes coincidan con los registros contables y bancarios, asegurando la precisión en los ingresos y la correcta aplicación de los pagos.

  • Gestionar contracargos de compras de planes de Midatacrédito: Atender y dar seguimiento a los casos de contracargos presentados por los clientes, recopilando la documentación necesaria, respondiendo a las entidades financieras y asegurando la resolución efectiva de cada caso.

  • Automatización de procesos operativos y de conciliación que permiten analizar la información del comportamiento de los clientes.

  • Estrategias con inteligencia artificial para solventar y resolver los requerimientos de servicio al cliente
  • Atender y gestionar solicitudes, quejas y consultas de ciudadanos a través de diversos canales (teléfono, correo, chat).

  • Realizar seguimiento a casos abiertos hasta su resolución satisfactoria.

  • Analizar datos de interacción con clientes para identificar patrones, oportunidades de mejora y puntos críticos en el servicio.

  • Generar reportes periódicos sobre indicadores de satisfacción, tiempos de respuesta, y eficiencia operativa.

  • Proponer e implementar estrategias para mejorar la experiencia del cliente y aumentar la fidelización.

  • Colaborar con equipos de ventas, marketing y producto para alinear esfuerzos en la optimización de la base de clientes.

  • Reportar y realizar seguimiento de Incidentes reportados por los clientes o identificados en el proceso.

  • Diseñar e implementar estrategias de retención de clientes: Analizar el comportamiento de los usuarios y las causas de cancelación para desarrollar acciones que mejoren la satisfacción, reduzcan la tasa de abandono y fortalezcan la fidelización de los clientes actuales

Qualifications

  • Formación en Administración, Ingeniería Industrial o afines y Experiencia mínima de 4 años en roles similares.

  • Habilidades analíticas, de automatización y manejo de herramientas como Excel Avanzado (manejo de tablas dinámicas, fórmulas, macros) Power BI, Phyton, Power Automate, Confluence, Herramientas de documentación y colaboración.

  • Empatía y orientación al servicio, Pensamiento analítico, Trabajo en equipo, Adaptabilidad
  • Ingles básico

Additional Information

Nuestra singularidad es que celebramos eso que nos hace diferentes.

La cultura y el personal de Experian son elementos diferenciadores clave.

Nos tomamos muy en serio nuestra agenda de personas y nos centramos en lo que realmente importa: DEI, conciliación de la vida laboral y personal, desarrollo, autenticidad, compromiso, colaboración, bienestar, recompensa y reconocimiento, voluntariado...

y la lista continúa.

El sólido enfoque de Experian, en el que las personas son lo primero, ha sido premiado: Great Place To Work en 24 países, FORTUNE Best Companies to work y Glassdoor Best Places to Work (globalmente 4,4 estrellas), por nombrar algunos.

Eche un vistazo a Experian Life en las redes sociales o a nuestro sitio de empleo para entender por qué.

Experian se enorgullece de ser una empresa que ofrece igualdad de oportunidades y acción positiva.

La innovación es una parte fundamental del ADN y las prácticas de Experian, y la diversidad de nuestra fuerza laboral impulsa nuestro éxito.

Todo el mundo puede tener éxito en Experian y aportar todo de sí independientemente de su género, etnia, religión, color, sexualidad, capacidad física o edad.

Si tiene alguna discapacidad o necesidad especial que requiera adaptaciones, por favor háganoslo saber lo antes posible.

Experian Careers - Creating a better tomorrow together

#J-18808-Ljbffr


Required Skill Profession

Operaciones Y Administración De Empresas



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