As a Technical Support Agent at 5CA, you’ll provide technical support as part of a broader international team.
You’ll troubleshoot customers’ technical issues with their PC hardware and connectivity issues.
You’ll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone.
You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most.
You’ll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers.
We are a remote-first CX company working with passionate agents worldwide.
Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.
We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database.
Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-IN, Facebook and Instagram.
For further details, please refer to our privacy policy.
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities.
We’re looking forward to your application!
Tell us more about yourself: your location, your language skills, and your contact details.
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps.
If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview.
Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day.
Welcome to a world where your home is your office.
Where you’ll collaborate with peers from around the globe.
Where coffee’s a kitchen away and your knowledge is valued.
Are you a remote work-loving digital native who wants to make a change in customer support?