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End User Support Engineer Job Opening In Madrid – Now Hiring TP ICAP


Job description

Role Overview

The End User Engineer Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company.

This is a hands‑on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end‑users.

To provide an excellent level of service to the internal End User population of front office Brokers and back office employees The ideal candidate is a resilient team player who is goal‑oriented and fully committed.

They must be willing to explain, demonstrate and expand on own ideas.

Role Responsibilities

Deliver high‑quality support to end‑users in a courteous professional manner

Support desktop technology and applications including Market data

Respond to calls and manage issues until resolution, taking ownership of User issues.

Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft 365, MS Teams, Market Data applications, Mobile computing, printers and other applications

Strong analytical and problem‑solving skills are a must as well as the ability to work well independently and under pressure.

Flexible in approach, and comfortable dealing with ambiguity when necessary

Acquiring hardware and peripherals as well as supplying initial OneDesk build with the appropriate configuration and setup of Desktop positions according to the current set standards.

Provide support on site for assigned office location(s) in Madrid and Hours as scheduled by management.

Including support of remote sites for which travel will be required.

Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements.

Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN / AWS / Citrix.

Provide L2 Communication support including trouble shooting for Dealer board Turret.

Assist and provide feedback in establishing obtainable SLA’s for End User Services related Incidents, Tasks, and Requests and ensuring established SLA’s are meant.

Assist in desk moves and set up, other tasks that may need attention as Comms room and some facilities management.

Promote and embed a culture of Continual Service Improvement with delivery of quantified and measured service improvements.

Develop a pipeline of future service improvements using repeatable and / or proven solutions through end‑user feedback, technology teams and process change in the technology used in the end‑user space.

Experience / Competences

Knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook)

Knowledge of Server, Voice & Communications Infrastructure.

Knowledge of various Operating systems (e.g. MS Windows, Apple)

Knowledge of Audio and Video Conferencing technologies.

Knowledge of common Market Data applications and services.

Industry certifications desirable may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products

Understanding of TCP / IP, DNS and Internetworking Technology

Market Data needs for each business, tools and requirements available and the architecture for export or delivery of the data.

Technical desktop support experience, preferably within a financial services organization.

Front Office Support experience, Trade / Broker floor would be advantageous

ITIL framework knowledge would be advantageous

Bank holidays.

Occasional afterhours and weekend work as scheduled

Early and later shift hours as scheduled.

Fluent Spanish / English speaking required

Job Band & Level

Professional / Level 4

#LI-Onsite #LI-ASO

#J-18808-Ljbffr

Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for End User in Madrid, Colombia, highlighting market share and opportunities for professionals in End User roles.

3945 Jobs in Colombia
3945
4 Jobs in Madrid
4
Download End User Jobs Trends in Madrid and Colombia

Are You Looking for End User Support Engineer Job?

Great news! is currently hiring and seeking a End User Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TP ICAP adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for End User Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Madrid. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for End User Support Engineer?

Key qualifications for End User Support Engineer typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for End User Support Engineer?

To improve your chances of getting hired for End User Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for End User Support Engineer Job Success

TP ICAP interview tips for End User Support Engineer

Here are some tips to help you prepare for and ace your End User Support Engineer job interview:

Before the Interview:

Research: Learn about the TP ICAP's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your End User Support Engineer interview at TP ICAP, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TP ICAP's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for End User Support Engineer Positions

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