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This range is provided by Tutor Me LA LLC.
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Base pay range
COP3,600,000.00/yr - COP5,600,000.00/yr
This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills are required.
Responsibilities
- The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service.
- Actively support Tutor Me Education Regional Operations.
- Provide outstanding academic services to students and their families.
- Operate seamlessly in a virtual operating environment.
- Maintain Tutor Me Education operating standards including people, financial, and academic standards.
- Ensure delivery of programs and initiatives for our students and school district partners.
- Meet operational excellence standards.
- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/managing schedules with students and teachers.
- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
- Manage virtual tutoring sessions.
- Monitor all students' academic progress.
- Help ensure flawless execution of programs and initiatives.
- Manage your own time in compliance with company and regulatory requirements.
- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
- Other responsibilities as required by the business.
- Build relationships with students and their families.
- Meet the expectations and requirements of internal and external customers.
- Foster open communication with students and parents to ensure positive and effective conflict resolution.
Requirements
- Strong time management, planning, and prioritization skills.
- Ability to organize and manage multiple responsibilities successfully.
- Professional and approachable demeanor.
- Ability to prioritize and focus on key objectives, adaptable to changing priorities.
- Effective communication skills in virtual environments.
- Proficient in all communication media including in person, phone, and video.
- Ability to build engagement and trust in virtual relationships.
- Works well with others.
- Learning agility to adapt to changes in work environment.
- Able to acquire new skills as required.
- Ability to manage and grow virtual relationships with customers, employees, and business partners.
- Ability to manage remote teachers.
- Ability to work independently.
- High tolerance for ambiguity.
- Bachelor's Degree required.
- 2-3 years of progressive career growth.
- Experience working in a virtual operations and team environment.
- Bilingual in English and Spanish is beneficial.
- Proficient in Microsoft Office and Google applications.
Benefits
Fully Remote!
PTO and other benefits.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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