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Urgent! E-commerce Customer Support Assistant Job Opening In Bogotá – Now Hiring BruntWork
Job Description
This is a remote position.
Schedule: Monday to Friday, 9AM to 6PM Dubai time with 1-hour unpaid break
Client Overview
Join a dynamic and growing cleaning products company that’s making waves in the e-commerce space! This innovative business has built a strong presence over two years, successfully serving both individual consumers and retail partners across multiple channels.
You’ll be working with a company that values operational excellence and customer satisfaction, where your contributions directly impact business growth and customer experience.
This is an exciting opportunity to be part of a lean, efficient team where every role matters and your expertise will be highly valued.
This role offers the perfect blend of customer service excellence and operational management in a fast-paced e-commerce environment.
You’ll serve as the operational backbone of the business, managing everything from B2B partnership operations to direct customer interactions.
This position is ideal for someone who thrives on variety, enjoys solving problems quickly, and wants to make a meaningful impact on a growing company’s daily operations.
You’ll work with cutting-edge tools like Shopify and Notion while developing expertise across multiple business functions, from order fulfillment to customer relationship management.
Manage end-to-end B2B operations including creating warehouse orders, coordinating with delivery teams, and generating invoices for retail partnerships
Provide exceptional customer support via email for direct consumers, handling order modifications, refunds, and general inquiries with speed and professionalism
Build and maintain sophisticated tracking systems using Notion to monitor B2B orders, invoice status, and payment cycles
Create comprehensive customer service dashboards that track interactions, complaints, solutions, and outcomes
Support exciting marketing initiatives by managing influencer partnerships and promotional product fulfillment
Handle diverse administrative tasks that keep the business running smoothly and efficiently
Ensure lightning-fast response times, with urgent purchase orders processed within 1-2 hours
Proven track record in administrative operations and customer support excellence
Strong proficiency with Shopify platform for e-commerce management and order processing
Advanced working knowledge of Notion for creating tracking systems and project management
Exceptional responsiveness with ability to reply to urgent messages within 5-10 minutes during business hours
Experience with order management, invoicing processes, and delivery coordination
Outstanding organizational skills and meticulous attention to detail for managing multiple business processes
Ability to take feedback and apply it immediately
Strong attention to detail, ensuring all data is correctly inputted without mistakes
Copywriting skills and proficient use of ChatGPT, with the ability to redact and correct errors when needed
Highly meticulous in performing daily tasks.
Prior experience in a marketing role is a plus
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Unlock Your E commerce Potential: Insight & Career Growth Guide
Real-time E commerce Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for E commerce in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2447 jobs in Colombia and 357 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in E commerce roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BruntWork is currently hiring and seeking a E commerce Customer Support Assistant to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: E commerce Customer Support Assistant Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BruntWork adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a E commerce Customer Support Assistant Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for E commerce Customer Support Assistant typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for E commerce Customer Support Assistant, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your E commerce Customer Support Assistant interview at BruntWork, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BruntWork's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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