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E-commerce Customer Support Assistant Job Opening In Bogotá – Now Hiring BruntWork


Job description

This is a remote position.

Schedule: Monday to Friday, 9AM to 6PM Dubai time with 1-hour unpaid break


Client Overview

Join a dynamic and growing cleaning products company that’s making waves in the e-commerce space! This innovative business has built a strong presence over two years, successfully serving both individual consumers and retail partners across multiple channels.

You’ll be working with a company that values operational excellence and customer satisfaction, where your contributions directly impact business growth and customer experience.

This is an exciting opportunity to be part of a lean, efficient team where every role matters and your expertise will be highly valued.


Job Description

This role offers the perfect blend of customer service excellence and operational management in a fast-paced e-commerce environment.

You’ll serve as the operational backbone of the business, managing everything from B2B partnership operations to direct customer interactions.

This position is ideal for someone who thrives on variety, enjoys solving problems quickly, and wants to make a meaningful impact on a growing company’s daily operations.

You’ll work with cutting-edge tools like Shopify and Notion while developing expertise across multiple business functions, from order fulfillment to customer relationship management.


Responsibilities

  • Manage end-to-end B2B operations including creating warehouse orders, coordinating with delivery teams, and generating invoices for retail partnerships

  • Provide exceptional customer support via email for direct consumers, handling order modifications, refunds, and general inquiries with speed and professionalism

  • Build and maintain sophisticated tracking systems using Notion to monitor B2B orders, invoice status, and payment cycles

  • Create comprehensive customer service dashboards that track interactions, complaints, solutions, and outcomes

  • Support exciting marketing initiatives by managing influencer partnerships and promotional product fulfillment

  • Handle diverse administrative tasks that keep the business running smoothly and efficiently

  • Ensure lightning-fast response times, with urgent purchase orders processed within 1-2 hours



Requirements

  • Proven track record in administrative operations and customer support excellence

  • Strong proficiency with Shopify platform for e-commerce management and order processing

  • Advanced working knowledge of Notion for creating tracking systems and project management

  • Exceptional responsiveness with ability to reply to urgent messages within 5-10 minutes during business hours

  • Experience with order management, invoicing processes, and delivery coordination

  • Outstanding organizational skills and meticulous attention to detail for managing multiple business processes

  • Ability to take feedback and apply it immediately

  • Strong attention to detail, ensuring all data is correctly inputted without mistakes

  • Copywriting skills and proficient use of ChatGPT, with the ability to redact and correct errors when needed

  • Highly meticulous in performing daily tasks.

  • Prior experience in a marketing role is a plus


Independent Contractor Perks
  • With HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_28236_JOB

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your E commerce Potential: Insight & Career Growth Guide


Real-time E commerce Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for E commerce in Bogotá, Colombia, highlighting market share and opportunities for professionals in E commerce roles.

2447 Jobs in Colombia
2447
357 Jobs in Bogotá
357
Download E Commerce Jobs Trends in Bogotá and Colombia

Are You Looking for E commerce Customer Support Assistant Job?

Great news! is currently hiring and seeking a E commerce Customer Support Assistant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BruntWork adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for E commerce Customer Support Assistant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for E commerce Customer Support Assistant?

Key qualifications for E commerce Customer Support Assistant typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for E commerce Customer Support Assistant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for E commerce Customer Support Assistant Job Success

BruntWork interview tips for E commerce Customer Support Assistant

Here are some tips to help you prepare for and ace your E commerce Customer Support Assistant job interview:

Before the Interview:

Research: Learn about the BruntWork's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your E commerce Customer Support Assistant interview at BruntWork, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BruntWork's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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