Job title
E-commerce Customer Service Representative
Location
Barranquilla Metropolitan Area
Overview
The E-commerce Coordinator is responsible for coordinating online order processing and handling product data management on E-commerce platforms with retail customers and accounts.
Responsibilities
- Monitor daily online sales operations.
- Ensure timely order fulfillment and accurate email communications with customers.
- Coordinate directly with the Logistics and Operations teams for shipment of orders, cancellations, returns, or exchanges.
- Collaborate with the Customer Service department when routing claims.
- Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
- Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.).
- Manage additional web-related projects as assigned.
Requirements
- Proven experience working with E-commerce platforms, such as Shopify, Amazon, Mercado Libre, Shein, AllyExpress, and others.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent communication and coordination skills for cross-functional teamwork.
- Basic knowledge of logistics, order fulfillment, and inventory management is a plus.
Seniority level
Employment type
Job function
- Administrative and General Business
Industries
- Transportation, Logistics, Supply Chain and Storage
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