Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Driver Experience Manager.
Colombia Jobs Expertini

Urgent! Driver Experience Manager Job Opening In Madrid – Now Hiring FREENOW

Driver Experience Manager



Job description

Location : Come and join us in our Madrid office

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun.

In Central Operations, you'll optimize driver acquisition, engagement, and retention across FREENOW's European markets.

This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

  • Design and scale driver acquisition & onboarding processes across diverse European markets, accounting for local nuances.

  • Lead cross-functional initiatives to harmonize driver experience processes, identifying best practices and scaling successful pilots.

  • Partner with Product, Engineering, and Policy teams to align global solutions with European market requirements and regulations.

  • Analyze driver experience metrics to identify trends, opportunities, and inform strategic decision-making.

  • Manage project execution for supply operations initiatives and lead European rollouts of new driver experience initiatives.

  • Optimize all driver touchpoints by collaborating with Marketplaces, Marketing, and Product teams.

  • Drive process improvements, implement innovative solutions, and explore new technologies for efficiency and driver experience.

Tools: Tableau; Looker; Metabase.

TO BE SUCCESSFUL IN THIS ROLE:

  • 4-6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace, mobility, or ride-hailing
  • Proven track record of scaling operations across multiple markets or business units, ideally within European contexts.

  • Strong data analysis skills with experience in BI tools and Excel/Google Sheets.

  • Familiarity with project management tools (Jira, Asana, or similar).

  • Analytical mindset, strong communication, systems thinking, and cross-cultural awareness.

  • Fluent English is required; additional European languages (German, French, Portuguese, Italian, Spanish) are a plus.

  • Relevant degree in business, operations, or engineering is preferred.

BENEFITS & PERKS IN A NUTSHELL:

  • Flexible working arrangements
  • Sabbatical & special leave policies
  • WeRoad partnership
  • Birthday, 24th + 31st December off
  • Mobility Credit
  • Health Insurance
  • Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities.

Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe.

Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Demographics, equal opportunity and privacy: FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process.

Your answers have no impact on the outcome of your application.

Do you currently hold a valid visa (or permit/citizenship etc.) for the country to which you are applying?

If yes, what type of visa do you currently hold?

#J-18808-Ljbffr


Required Skill Profession

Servicio De Atención Al Cliente



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Driver Experience Potential: Insight & Career Growth Guide


  • Real-time Driver Experience Jobs Trends in Madrid, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Driver Experience in Madrid, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3422 jobs in Colombia and 9 jobs in Madrid. This comprehensive analysis highlights market share and opportunities for professionals in Driver Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Driver Experience Manager Job?

    Great news! is currently hiring and seeking a Driver Experience Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FREENOW adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Driver Experience Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Madrid. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Driver Experience Manager?

    Key qualifications for Driver Experience Manager typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Driver Experience Manager?

    To improve your chances of getting hired for Driver Experience Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Driver Experience Manager Job Success
    FREENOW interview tips for Driver Experience Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the FREENOW's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Driver Experience Manager interview at FREENOW, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FREENOW's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Driver Experience Manager Positions

    Setting up job alerts for Driver Experience Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!