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Urgent! Desktop Technician I Job Opening In Medellín – Now Hiring iQor

Desktop Technician I



Job description

We're Hiring:
Help Desk Support Specialist

Are you a tech-savvy problem solver with a passion for delivering
exceptional
customer support?

This is your chance to join our team as a
Help Desk Support Specialist
, where you'll be the first point of contact for IT assistance, ensuring seamless technical support for our internal customers.


Why Join Us?

Competitive salary

Opportunity to grow in a fast-paced IT environment

Work with cutting-edge technology and support systems

Be part of a collaborative and supportive team

What You'll Do:


Provide First-Class IT Support

  • Answer and manage incoming support calls with
    patience and professionalism
    .

  • Troubleshoot common IT issues, including
    password resets, account unlocks, and Wi-Fi connectivity
    .

  • Guide users through tech setups like
    Microsoft Authenticator on iPhones
    .


Manage Tickets & Appointments

  • Create and track IT support tickets using
    ConnectWise
    .

  • Schedule follow-ups based on
    customer needs and urgency
    .


Basic IT Troubleshooting

  • Assist with
    hardware and software issues
    .

  • Reset passwords and unlock accounts in
    Active Directory (AD)
    .

  • Walk users through
    Wi-Fi and mobile hotspot setups
    .

What We're Looking For:


Strong verbal communication skills
– You can break down tech jargon into easy-to-follow steps.


Experience with IT service and ticketing systems
(ConnectWise preferred).


Basic troubleshooting knowledge
(password resets, Wi-Fi, device management).


Customer-focused mindset
– You stay cool under pressure and provide
empathetic
support.


Familiarity with Microsoft Authenticator, Active Directory, and mobile device management
.


Bonus Points If You Have:

Prior experience in an
IT support or help desk role
.

Basic networking knowledge (
Wi-Fi, hotspots, etc.
).

Experience handling
customer inquiries in a fast-paced environment
.


Ready to level up your career?

Apply today


#WeAreHiring #BeMoreWithiQor #TechCareers #HelpDesk #ITSupport #CustomerFirst


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    Unlock Your Desktop Technician Potential: Insight & Career Growth Guide


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