Desktop Support Admin I

Job description

Desktop Support Admin I page is loaded## Desktop Support Admin Iremote type: Remotelocations: Colombia Remotetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: 30677Hi, I'm your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base.

Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients.

We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

Our **Desktop Support Administrator** positions are key to the quality resolution of client service requests which includes but is not limited to: PC hardware and operating systems, software application installation, configuration, and upgrades.**We are looking for a Desktop Support Administrator who will:*** Installs, configures and troubleshoots desktop systems* Maintains passwords, data integrity and file system security* Proactively identifies process gaps and recommends solutions* Hardware and Software Inventory tracking and management* Provides provisioning and support for printer and mobile devices* Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors* Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided* Determine the scope of the trouble ticket and the responsible department* Associates Degree Equivalent Experience required* 1-2 years’ experience in providing customer service in a technical support role* Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA are not required, but are highly desirable* Ideal skills include: Ability to learn and use professional concepts* Ability to communicate highly technical information to both technical and non-technical users* Ability to stand/walk up to 20% of day.

Ability to lift up to 50 lbs.* Ability to handle multiple tasks and tight deadlines* Familiar with Windows 7, Windows 8 and Mac OS* Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial**CSGer Perks & Benefits*** Work from Home, in-office, or hybrid* Employee Belonging Groups* Healthcare: Dental, Medical* Paid Vacation, Volunteer, and Holiday Time Off* And so much more!**Location(s):**Colombia Remote**Accommodation:**If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.**Our Guiding Principles:****Impact:** Always help and empower others, whether they’re colleagues or customers.

When our employees set their minds to something, great things happen.**Integrity:** Do what’s right for our customers and our people while being authentic.

We treat everyone with trust and respect—that’s just who we are.**Inspiration:** Be bold in the way you think and passionate about the work you do.

Test out innovative ideas without the fear of failure.**Our Story:**CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

That's just who we are.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.**empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.****By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our**CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer.

CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.For the EEO it's the Law posting, click .
#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración