Delivery Manager VENDOR CONVERSION

Job description

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients.

Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Beyond incident response, the Delivery Manager will play a crucial role in strategic security planning, ensuring compliance with industry regulations and frameworks, and driving continuous improvement through automation and orchestration.

This encompasses managing key performance indicators (KPIs), conducting regular security exercises (including red teaming, purple teaming, and tabletop simulations), and collaborating effectively with other IT and security teams to enhance overall security monitoring and response capabilities.

The ideal candidate will possess a deep understanding of current and emerging cyber threats and a proven ability to lead and motivate a team in a fast-paced, high-pressure environment.

Your Primary Responsibility include:

Performance Management and Compliance: Develop and track SOC KPIs and SLAs, ensuring adherence to operational and compliance standards.

SIEM Optimization: Maintain and optimize SIEM platforms, ensuring effective correlation of security logs and alerts.

Threat Intelligence and Continuous Improvement: Stay current on emerging cyber threats, attack techniques, and industry best practices to continuously enhance SOC capabilities.

Cross-Team Collaboration: Collaborate with IT and security teams to enhance security monitoring capabilities, including log ingestion, use case development, and automation.

Incident Management and Communication: Manage escalations and serve as the primary contact for security incidents affecting business operations.
**Required technical and professional expertise**
Profesional en Administración de Empresas, Ingeniería de Sistemas, Ingeniería Industrial o carreras afines
**Preferred technical and professional experience**
Preferencias: Con certificaciones en ITIL y Gerencia de Proyectos.

Se valorará formación complementaria en transformación digital, metodologías ágiles, ciberseguridad o gestión estratégica de servicios de TI.

Experiencia
Mínimo 4 años de experiencia en cargos directivos relacionados con servicios de tecnología, especialmente en la gestión de mesas de ayuda, soporte on-site y administración de activos (Asset Management).

Debe contar con experiencia comprobada en gerencia de proyectos, diseño y ejecución de estrategias de mejora continua mediante la implementación de eficiencias operativas y adopción de nuevas tecnologías.

Se requiere conocimiento financiero aplicado a la gestión de servicios, así como actualización permanente en herramientas tecnológicas, tendencias del sector y modelos de innovación en TI.

Habilidades y Competencias
* Comunicación asertiva y efectiva con equipos internos, proveedores y niveles directivos.
* Gestión integral y control estratégico del desempeño de los servicios tecnológicos.
* Liderazgo de equipos de alto rendimiento, fomentando la motivación, el desarrollo profesional y la orientación a resultados.
* Capacidad analítica para la toma de decisiones y resolución de problemas complejos de manera proactiva.
* Identificación e implementación de oportunidades de mejora continua que impacten la eficiencia, la calidad y la satisfacción del cliente.
* Negociación estratégica y gestión de relaciones con proveedores y aliados clave.
* Organización, planificación y seguimiento de actividades críticas del servicio.
* Enfoque en resultados, satisfacción del cliente y alineación con los objetivos de negocio.
* Colaboración transversal con áreas de calidad, seguridad, operaciones y gestión de contratos.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General