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Urgent! Data & Product Support Analyst (BOG) Job Opening In WorkFromHome – Now Hiring Horatio

Data & Product Support Analyst (BOG)



Job description

Horatio Bogota, D.C., Capital District, Colombia

Data & Product Support Analyst (BOG)

Horatio Bogota, D.C., Capital District, Colombia

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Overview of the role: At HireHoratio, we are seeking a detail-oriented Data & Product Support Analyst to join our team.

This role is responsible for building, maintaining, and optimizing reporting focused on Customer Experience metrics, enabling data-driven decision-making across Operations.

The ideal candidate will partner closely with Operations Managers, Customer Service Managers, and Team Leads to provide actionable insights, identify trends, and drive performance improvements.

Responsibilities

  • Extract and transform raw data from different CRMs to generate KPI reporting, using Python, SQL, BI Tools, Google Suite, and Microsoft Office
  • Design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients
  • Participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse
  • Generate data-driven decisions and business insights based on the available and self-generated reporting
  • Manage effective, efficient, and empathetic communication with different stakeholders
  • Streamlining existing processes and implementing new initiatives

Requirements

  • Knowledge in Python, Basic to intermediate level - 1 to 2 years experience with data science libraries (Pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, etc.)
  • SQL Basic to intermediate level - 6 months to a year experience
  • Familiar with Data warehousing concepts, ETL and ELT pipelines; understanding of Data Governance policies to build robust solutions
  • Google Sheets / Excel basic to intermediate proficiency
  • Completed studies or currently pursuing a degree in Computer Science, Data Science, Business Analytics, Statistics, Information Systems, or related quantitative field
  • 1 to 2 years of professional experience in related roles (Data Analyst, Data Engineer, Business Analyst)
  • Near Native English Proficiency (C1 or higher)

Skills

  • Empathetic but efficient communication
  • Ability to explain complex quantitative concepts to stakeholders from diverse backgrounds
  • Pro-active, autonomous work style
  • Resilience under pressure
  • Ability to switch between projects and manage important vs urgent tasks
  • Efficient time management and/or familiarity with agile methodologies

Preferred Skills / Nice to have

  • Interest or knowledge in Artificial Intelligence
  • Interest or knowledge in Data Governance & Data Management
  • Interest or knowledge in Data Science
  • Snowflake platform knowledge or experience
  • Knowledge or experience in APIs

Location: Bogota-based hybrid role.

Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Internet Publishing

Bogota, D.C., Capital District, Colombia

We are not including referral and job-notice boilerplate beyond this point.

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Required Skill Profession

Gestión De Productos



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