Horatio Bogota, D.C., Capital District, Colombia
Data & Product Support Analyst (BOG)
Horatio Bogota, D.C., Capital District, Colombia
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Overview of the role: At HireHoratio, we are seeking a detail-oriented Data & Product Support Analyst to join our team.
This role is responsible for building, maintaining, and optimizing reporting focused on Customer Experience metrics, enabling data-driven decision-making across Operations.
The ideal candidate will partner closely with Operations Managers, Customer Service Managers, and Team Leads to provide actionable insights, identify trends, and drive performance improvements.
Responsibilities
- Extract and transform raw data from different CRMs to generate KPI reporting, using Python, SQL, BI Tools, Google Suite, and Microsoft Office
- Design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients
- Participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse
- Generate data-driven decisions and business insights based on the available and self-generated reporting
- Manage effective, efficient, and empathetic communication with different stakeholders
- Streamlining existing processes and implementing new initiatives
Requirements
- Knowledge in Python, Basic to intermediate level - 1 to 2 years experience with data science libraries (Pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, etc.)
- SQL Basic to intermediate level - 6 months to a year experience
- Familiar with Data warehousing concepts, ETL and ELT pipelines; understanding of Data Governance policies to build robust solutions
- Google Sheets / Excel basic to intermediate proficiency
- Completed studies or currently pursuing a degree in Computer Science, Data Science, Business Analytics, Statistics, Information Systems, or related quantitative field
- 1 to 2 years of professional experience in related roles (Data Analyst, Data Engineer, Business Analyst)
- Near Native English Proficiency (C1 or higher)
Skills
- Empathetic but efficient communication
- Ability to explain complex quantitative concepts to stakeholders from diverse backgrounds
- Pro-active, autonomous work style
- Resilience under pressure
- Ability to switch between projects and manage important vs urgent tasks
- Efficient time management and/or familiarity with agile methodologies
Preferred Skills / Nice to have
- Interest or knowledge in Artificial Intelligence
- Interest or knowledge in Data Governance & Data Management
- Interest or knowledge in Data Science
- Snowflake platform knowledge or experience
- Knowledge or experience in APIs
Location: Bogota-based hybrid role.
Job Details
- Seniority level : Mid-Senior level
- Employment type : Full-time
- Job function : Information Technology
- Industries : Internet Publishing
Bogota, D.C., Capital District, Colombia
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