Data Governance Steward IV

Job description

Who We Are
At Twilio, we're shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio
Join the team as Twilio's next Data Governance Analyst IV on Twilio's Enterprise Data & Analytics team.

About The Job
We are seeking a strategic, hands-on Data Governance Analyst IV to lead the Data Governance team within Enterprise Data & Analytics.

You will drive and support the enterprise-wide data governance strategy, implementation, and operationalization of policies, standards, and frameworks that ensure Twilio's data is trustworthy, secure, and well-understood.

In addition, you'll champion data literacy, build the stewardship network, and serve as the connective tissue between business, technical, and compliance stakeholders.

This role combines program leadership, policy design, data-quality oversight, change management, and deep tool expertise (DataHub/Anomalo/Informatica, etc.).

You will report to the Sr. Director of Enterprise Data & Analytics and will directly mentor 2–4 data governance analysts/stewards while influencing 50+ data producers and consumers across the company.

Responsibilities
In this role, you'll:

• Strategy & Leadership

• Define and socialize the multi-year Enterprise Data Governance (EDG) roadmap aligned to DAMA-DMBOK / DCAM best practices.
  
  

• Build and lead the data governance council, stewardship network, and working groups.
  
  

• Set and track OKRs/KPIs for data quality, policy adoption, and literacy.
  
  

• Policy, Frameworks & Compliance

• Draft, ratify, and maintain policies for data quality, ownership, classification, retention, privacy, and ethical use.
  
  

• Operationalize GDPR, CCPA, HIPAA, and SOC2 controls in partnership with Legal, Security, and Product.
  
  

• Establish RACI matrices and workflows for issue escalation and resolution.
  
  

• Tooling & Operationalization

• Integrate catalog, metadata, and quality rules into Snowflake, AWS S3, and streaming environments on AWS.
  
  

• Identify automation opportunities for processes like lineage capture, data-quality scoring, and exception workflows.
  
  

• Data Quality & Stewardship

• Design and enforce enterprise data-quality rules; monitor, report, and drive remediation of critical data defects.
  
  

• Coach stewards in profiling, cleansing, and root-cause analysis techniques.
  
  

• Support periodic data audits and executive readouts.
  
  

• Data Literacy & Change Management

• Build and deliver company-wide education programs and collateral (playbooks, office hours, e-learning, roadshows).
  
  

• Evangelize the one source of truth mindset; measure improvements in literacy and adoption.
  
  

• Work Management & Mentorship

• Mentor and guide manage a small team of data governance analysts

• Foster an inclusive, high-trust culture that reflects Twilio Magic.
  
  

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table

Required

• 7+ years in Data Governance / Data Management with 2+ years leading programs or teams.
  
  
• Demonstrated success creating and operationalizing enterprise governance frameworks (DAMA, DCAM, or equivalent).
  
  
• Expert in at least one governance platform plus SQL proficiency.
  
  
• Deep knowledge of data-privacy and regulatory landscapes (GDPR, CCPA, HIPAA, SOX, etc.).
  
  
• Proven experience driving data-quality initiatives (DQ rules, profiling, remediation workflows).
  
  
• Strong facilitation, negotiation, and executive-level communication skills; able to influence without authority.
  
  
• Hands-on understanding of modern cloud data stacks (AWS, Snowflake, Redshift, Glue, S3, dbt).
  
  
• Bachelor's degree in Information Systems, Data Management, CS, or similar—or equivalent work experience.
  
  

Desired

• Master's degree or CDMP/CIMP/DCAM certification.
  
  
• Prior experience rolling out enterprise data catalogs or quality platforms in a high-growth SaaS environment.
  
  
• Familiarity with security & compliance tooling (OneTrust, Vanta, Drata, etc.).
  
  
• Experience building data-literacy programs and instructional content.
  
  
• Exposure to data-mesh or domain-oriented data product operating models.
  
  

Location
This role will be remote, and based in Colombia.

Travel
We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big.

Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General