UnifyCX is growing and looking for a Data Analyst to join our motivated and ambitious team in Colombia.
What Will You Do?
As a Data Analyst you will be part of a team and engage in weekly meetings and daily standups to coordinate on outstanding requests.
Read requests from the business with requirements provided by a project manager, conduct the analysis needed to support the business activities, and upload processed data into line of business applications.
Key Responsibilities:
Who are you?
You should be able to think critically about business processes and case requirements and understand how the data available can be effectively utilized.
You should also be able to communicate with technical and non-technical members of the organization.
Required Experience & Skills:
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.
We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.
Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.