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Urgent! CX Payments Agent Job Opening In Bogotá – Now Hiring Rappi

CX Payments Agent



Job description

Overview

El agente de Payments Assistant CX forma parte del equipo de soporte especializado en la vertical de restaurantes, brindando atención y soluciones oportunas a los aliados comerciales que presentan incidencias relacionadas con sus pagos.

Su enfoque principal es garantizar una experiencia fluida y eficiente, alineada con los estándares de calidad y tiempos de respuesta definidos por el área de Customer Experience (CX).

As part of Rappi, you will be responsible for delivering magic together with us through your Rappi mission.

Check out how it will impact our ecosystem:

Responsibilities

  • Brindar soporte directo a los aliados comerciales ante dudas o incidencias relacionadas con sus pagos.

  • Identificar, analizar y resolver problemas vinculados a discrepancias o ajustes en pagos, asegurando una respuesta clara y efectiva.

  • Realizar seguimiento a los casos abiertos, gestionando y documentando cada etapa del proceso hasta su cierre.

  • Escalar adecuadamente los casos que requieren intervención de otras áreas (Ej. finanzas, legal o tecnología), asegurando una trazabilidad efectiva.

  • Utilizar herramientas de análisis como Excel y bases de datos internas para la validación de información y elaboración de reportes.

  • Aplicar habilidades de pensamiento crítico y resolución de problemas para garantizar una experiencia satisfactoria para el aliado.

  • Contribuir al mantenimiento y mejora de los procesos internos, proponiendo iniciativas para optimizar la gestión de pagos.

Profile

  • Perfil deseado: Estudiante universitario en curso de carreras como Administración, Finanzas, Ingeniería Industrial o afines; habilidad para el análisis de datos y resolución de problemas; deseable experiencia previa en atención al cliente o soporte operativo.

  • Perfil requerido: Estudiante o egresado de carreras como Administración, Finanzas, Economía, Ingeniería o afines; capacidad analítica y orientación a la solución de problemas; manejo intermedio de herramientas como Excel; buenas habilidades de comunicación escrita y verbal.

Información adicional

Worker type: Regular

Company: Rappi Technology Colombia

For more information check our website: about.rappi.com/es

We are waiting for you to build and deliver the magic together! #Rappi


Required Skill Profession

Compras Y Adquisición



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    Unlock Your CX Payments Potential: Insight & Career Growth Guide


  • Real-time CX Payments Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Payments in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 840 jobs in Colombia and 109 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in CX Payments roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • 7. Obeying Colombia laws and regulations
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    Rappi interview tips for CX Payments Agent

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