Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: CX Manager.
Colombia Jobs Expertini

Urgent! CX Manager Job Opening In Bogotá – Now Hiring Rappi



Job description

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

WE SEE OPPORTUNITIES where others see problems

WE SEE CLOSE where others see distance

WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far?

Find out how you will deliver magic together with us through your Rappi mission

Check out how it will impact our ecosystem:

We’re seeking a dynamic and strategic Customer Experience Manager with a strong analytical background and proven consulting experience to elevate our customer journey.

The primary goal of this role is to optimize the customer experience in a way that minimizes user contact, with the contact rate serving as our North Star metric.

You will lead the development and execution of innovative strategies driven by data insights to understand, improve, and eventually reduce the need for direct user interaction, enhancing satisfaction and long-term loyalty.

As part of Rappi, you will be responsible for:

  • Design and implement transformative customer experience strategies aligned with business goals, with the objective of reducing user contact (contact rate).

  • Collaborate and influence functional teams (product, marketing, support) to develop initiatives that enhance the customer journey and decrease contact points.

  • Build dashboards, reports, and presentations that translate data into impactful insights for strategic decision-making.

  • Lead experiments, A/B testing to understand customer behavior and shape strategies that reduce contact frequency.

  • Drive continuous improvement projects and process optimizations based on behavioral analysis and data insights.

Good and now, what are the requirements for me to be part of this neon universe?

  • Bachelor’s degree in Engineering, Business Administration, Marketing, or related fields.

  • Minimum 5 years of experience in strategic, analytical, and consulting roles focusing on customer experience or data analytics.

  • Proven track record in strategic consulting projects, especially those aimed at customer journey optimization.

  • Strong analytical mindset with strategic thinking, results orientation, and expertise in using data to inform decisions.

  • Excellent storytelling skills to communicate complex insights effectively.

  • Ability to lead cross-functional projects and collaborate in a fast-paced environment.

  • Advanced data analysis skills, preferably including SQL.

Worker type: Regular

Company: Rappi Technology Colombia

We are an equal opportunities employer and welcome applications from all qualified candidates.

We are committed to creating a diverse and inclusive work environment.

#J-18808-Ljbffr


Required Skill Profession

Gestión Y Dirección



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your CX Manager Potential: Insight & Career Growth Guide


  • Real-time CX Manager Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Manager in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31109 jobs in Colombia and 2737 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in CX Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for CX Manager Job?

    Great news! is currently hiring and seeking a CX Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rappi adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for CX Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for CX Manager?

    Key qualifications for CX Manager typically include Gestión Y Dirección and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for CX Manager?

    To improve your chances of getting hired for CX Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for CX Manager Job Success
    Rappi interview tips for CX Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Rappi's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your CX Manager interview at Rappi, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rappi's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for CX Manager Positions

    Setting up job alerts for CX Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!